Best Buy & Geek Squad Policies

[littlethunder]

Not long ago I decided to go wireless at home. Since I did not know how to set it all up I thought  the Geek Squad would be the best bet and a date was set for them to come over. The day arrived  and someone did come to the house. However. the person did not know how to set things up and he had to call someone to get help. And things seems to work fine for a few minutes until after he departed then everything he did crashed.

I then learned that the wireless router was bad and exchanged it for a different  brand  and scheduled a re-install. When the day arrived that was put down in writting  Geek Squad never showed up  When I called they gave me the run around saying they had it scheduled for an entirly different day.

I had to call Netgear to get help setting up the wireless which only took about 20 minutes

I am truly not happy with the Geek Squad and more than likely would not use their service again. Futhermore, because they did NOT send a qualified Geek Squad person to do the work the first time  and their failure to do the work the funds spent should be refunded. But I don't see this as transpiring and I really don't feel like going through the hassles.

Geek Squad need to change their name.

[Dorothy-BBY Community Supervisor]

Hello littlethunder -

Welcome to the Forums!  Aaron, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate your sharing your experience.

[Aaron-BBY Community Connector]

Hello littlethunder,

Setting up a new wireless network should be an easy and exciting experience, so I can imagine how disappointed you must have felt to discover that your original router was defective.  Your frustration regarding the follow-up service appointment is also understandable, especially if there was any confusion over the date it was scheduled for.

I was pleased to read, however, that you were able to set up the new router with a Netgear rep’s assistance.  Upon looking into the situation, I was also happy to discover that our Consumer Relations department was able to partner with you to find a resolution to this issue.  If you are still in need of assistance, I would invite you to send me a private message.  You can do so by signing into the forums and clicking on either my signature below or the letter icon in the upper right-hand corner of the page.