Best Buy & Geek Squad Policies

[yahh]

Hello,

    I brought my computer into Bestbuy to get it fixed on Friday 2/27.  The Geek Squad agent said I'd have the computer in a few days.  My service order paper said 3/2, I realize it's only been a day, but I called and the agent I spoke to said it hasn't been looked at yet.  Is this uncommon or what?

 -- Yahh

[yahh]

Forgot to mention, it's for an OS replacement.

[MobileExpert]

Not at all. Remember, GS Precincts are very, very busy, so it may be a couple days before they get around to your install.

[yahh]

Thanks for the responses. :}

[yahh]

Also, I'm not the most computer savy person out there, how long does the standard OS replacement take, given that nothing "goes wrong."

-yahh

[Starflyer59]

The standard OS install depending on processor speed and how much RAM your system has might take 35 minutes to install the OS, maybe 30mins to 1hour for driver installs and windows updates.

I have loaded Vista Ultimate on Core 2 Duo and Quad cores in less than 20-30 minutes not counting driver installs and windows updates.

If you have alot of data (music, pictures, movies) to back up then it can take longer. Backing up data can take up to several hours sometimes.

It's a really simple job.

[Elizabeth-BBY Community Supervisor]

Hi yahh, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Dorothy-BBY Community Supervisor]

Good morning yahh -

Welcome to the forums!  Generally the date on your service order is an estimated completion date.  As pointed out, sometimes different precincts might experience heavier workloads, resulting in a slightly longer repair time.  The precinct should notify you as soon as your unit is completed. 

If you require further assistance, please feel free to contact me through private message on the forum.  You can compose a private message by first ensuring you are logged into the forums, then clicking my name and choosing "compose a new message". 

Thank you for your continued patience. 

Dorothy

Community Connector

Best Buy® Corporate