I purchased a home theater system two weeks ago. Paid for the Geek Squad to install the system. The system consists of a 42" w/sound system and Blue Ray, simple right?
Forget the problems getting the system into inventory, forget waiting on installation, forget the constant "up-selling" fro cables to surge protectors, to this and two of that. Forget the horrible picture, forget the Geek Squad tech whowanted to charge me $80. To drive a nail in my brand new homes wall to hang a speaker on, forget the extra cables I was forced to buy during the first of many installation attempts. Note I said attempts. It get worse..Next the problem with the poor picture quality is explained as "because we lived in a gated community, the picture was always going to have a white line across it. Nothing could be done to cure it". Next attempt at an acceptable explanation for the poor picture was the "cable company". Funny..Owen I walked next door to my neighbors house, he didn't have a white line on his new set nor did he have a ComCast Cable problems. So Mr.. Geek Squad, try again...of course this tech was by himself, not the team I was promised so he was stuck. Left leaving me with a crap picture on my brand new system. A call to Best Buys got me nowhere. Next a call to the Geek Squad...rude, runaround, more rude, promise to call back, you got it...nothing! Next move I drive back to the store...manager there explained that yea...some of the Geek Squad guys weren't very good but let me have so & so come out and fix it, he's great. Yea! Well Mr.. Great **bleep** up my already crap picture to the point I couldn't watch the TV at all. Call to the Geek Squad, nice guy finally answered but sent me on a 45 minute trip around Geek Squad headquarters where I spoke to everyone in the building including the janitor twice...bottom line got nowhere. Call Comcast cable, scheduled a service call, missed another day of work only to have him scratch his head for most of the afternoon trying to straighten out the Eagles nest of wiring the Geek Squad had created. No cable problems were found so...back to the Best Buy. A different manager helped me finally after a 30 minute argument with the customer before me concerning...you guessed it, a home theater system not working properly, so this manager was in a great mood to start down memory lane with me. Finally after walking away from him to keep from spending a night in jail I approached the young sales person who sold me the system. I must have aged, he clearly had never seen me before and tried to sell me a different home theater system saying this one today was the best deal in the store...funny last week the one I bought was the best deal they had offered in months!
Let me just say this in closing...I brought my companies IT person in, fifteen minutes later he had me 1000% better by removing the $75.00 a piece cables I was sold, a surge protector was taken out of the loop because we have one alread installed and his directions and opinion was that the initial installation was terrible, sloppy, and improperly done and never completed.
I have yet to get the speaker stands installed because Geek Squad tech #2 or was it #3 shortened the length of the speaker cables to the point of being too short to reach the entire distance of the speaker placement...why should he be put out, I'll just rearrange the room to suit him, besides he's a professional and clearly knows best.
Best Buys and the Geek Squad are a horrific joke but I'm no longer laughing. After the BBB next stop is the Prosecutors office for deceptive business practices. You see I do know something about the law...been there and done that.
I will not stop short of receiving exactly what I paid in full for day one. No voice on the telephone being rude, no Geek Squad untrained tech, no in-store teenage manager, no kid behind the laughable "Customer Service" desk will keep Best Buys from doing the job and providing the equipment contracted for. I will not accept anything less. I will not miss an opportunity to share my ordeal with friends, any of my companies 400 plus employees or the general public. Best Buys sooner or later you have to start "doing the right thing" or go down the drain with other companies who forgot about customer service issues. Best Buys show us you are worthy of customers spending thousands of hard earned dollars in your stores by "DOING THE RIGHT THING" I believe this WILL HAPPEN, oh yea...watch out for that flying pig.
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