Best Buy & Geek Squad Policies

[Linda]

Just bought a brand-new laptop in BestBuy. When I picked up in Frederick, MD store, I planned to check up what's inside of the box there, also planned to partition one harddisk. However, I was informed by the arrogant manager that will be charged $50.00, and it's not free. His face expression is really disgust! Robbery? I left with angry and went to Officedepot, well, I bought another new laptop there and got partition there free. They do not have such charge list written down.

The partition just took 1 min, now I also know how to do it myself! I feel so happy to go Officedepot and plan to return the first laptop to Bestbuy. 

If someone wants to know how to partition and extend harddisk, I will be pleased to help you and send you the complete instruction! (Attention, the help instruction in computer has omited one step. Tricky!)

[Starflyer59]

I partition drives numerous times through out the year and it takes more than 1 minute. I will usually charge somone $20-$40 to setup a partition.

I could do it for free, but I have to pay bills and feed my family. I run a small computer business on the side and computer repair is what I do for a living and I cannot afford to do things for free.

[Linda]

I clarify again: I will be very pleased to help those who want to partition harddisk for free! (I do not run Computer Business or Bestbuy.)

[RealGeorgeW Emerging Expert]

I gotta agree with Star. Partitioning a hard drive does NOT take 1 minute, unless that's not really what you're referring to. I'm wondering if you're referring to INSTALLING the hard drive, which does take only a few minutes.

[Nokia]

BB is a business, and a much bigger and more successful one than OD.

You're not paying for someone's time, you're paying for their expertise. Could you have done it before that? That's what you're paying for. Some customers don't have time to learn how to do it, and some do. Each person needs to gauge the usefulness of offered services against the cost.

Are you able to change your own oil and filter? Install new pads and rotors? Or do you pay for these services?

I'm sure if anyone googles "partitioning hard drive", they'd find tens of thousands of pages with instructions.

[Starflyer59]

LOL...she would just go and buy a new car.

She bought 2 laptops because she did not want to pay $50 dollars to have the first one partitioned.

[indisguise]

I hope you didnt open the first laptop from Best Buy because they will charge you a 15% restocking fee

[Sassums]

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Nokia wrote:

Are you able to change your own oil and filter? Install new pads and rotors? Or do you pay for these services?

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While I know how to change the oil, why would I waste my time doing it?  

[Elizabeth-BBY Community Supervisor]

Hi Linda,

I've asked Aaron, one of our Geek Squad Community Connectors, to review and respond to your concern.  You should hear from him within the next few business days.

Thanks for posting,

[Aaron-GS Community Connector]

Hey Linda,

It’s regrettable if this recent experience does not meet your expectations, but please bear in mind that the partitioning of a hard drive is typically considered to be a form of customization. These types of services – including software installation and hardware upgrades – are not included with the purchase of any new computer and are only available for an additional fee. For more information regarding Geek Squad® services and pricing, however, I would strongly encourage you to visit http://www.geeksquad.com/.

If you have any other questions or concerns please do not hesitate to let me know. You can send me a private message by clicking on the letter icon in the upper right-hand corner of the page and composing a new message to my user name “Aaron-GS.”