01-28-2012 12:14 AM
01-28-2012 12:27 AM
01-28-2012 02:04 AM
So we got a refund ON STORE CREDIT AS IF I'D WANT TO PURCHASE THERE AGAIN...I think this was really bad business because we got that computer on sale and now there is nothing that was the value of that computer for the same price!!!
Well of course not, if the computer was purchased during a sale, then there might not be the same sale on comparable computers at this time. If you wanted to keep your computer, then you could either 1) have it repaired under the manufacturer's warranty if it was a hardware problem, or 2) pay the Geek Squad or some other repair business to repair your operating system if it was a software problem. Your other option would be to chip in a small amount of money with the store credit and purchase a different computer. Looking over Best Buy's weekly ads, I see some computers going for $329.99, $349.99, and $379.99. If you wait, I'm sure some will drop to $299.99 due to this being the slow season and Best Buy attempting to drive sales. If I remember correctly, their mobility campaign or something is coming up for February.
I think they should have added more of a credit on top of what we purchased because that was in NO WAY A BENEFIT FOR US.
Not going to happen. Not even the people who are approved for warranty exchanges will get more than the amount they paid for the original product back. That Best Buy store already went above and beyond for you by approving an out-of-policy exchange for you. And please spare me the, "It was only out by 1 day." spiel. Holiday return policy ends on January 24th means January 24th. Due date on the 20th means the 20th, not the 21st at 12:01AM.
And I had stuff on my computer that they wanted to charge me$99 to backup.. WOW AS IF THIS was my fault!! So they wanted me to pay for their mistake.. Now I'm out of a computer, and my pictures, AND stuck with a store credit, that I probably WON'T use because there in no computer they have at that value for the same price I have on my store credit card....
Backing up your data is YOUR responsibility. The computer not working (assuming it is a hardware problem because if it was software, then yes, it was your doing) is not Best Buy's fault either. They offered you a service to back up your data. You are free to accept or refuse. The Geek Squad would offer you the same service if you brought your computer in for any type of repair. Be smart. Back up your data regularly.
I feel like thy didn't even care that I got screwed over and stuck with NOTHING!!!!!
The only person that screwed you over was your husband for buying a $300 laptop and expecting it to work like the best computer ever. And maybe even yourself for not backing up your data. Your sense of entitlement is just amazing.
01-28-2012 08:20 AM
Unfortunately stuff breaks it's just a fact of life. It's nice the store worked with you to do an out of policy return to store credit. If you had really wanted to keep that computer and just get it repaired I'm sure you could have called the manufacturer directly and set up a repair. The sad part is that the store broke policy to accommodate you and now you're complaining on here. So store management will undoubtedly get some correspondence on your feelings and will now be less likely to accommodate others. This sort of happening sort of reinforces the 'no good deed goes unpunished' mentality.
01-28-2012 03:34 PM
01-28-2012 04:51 PM
01-30-2012 08:51 AM
01-30-2012 11:19 AM