Best Buy & Geek Squad Policies

[Nevos]

Are there any best buy associates still around, I have a question about the policy for a cell phone.

[DanK Best Buy Employee]

Post your question and you'll be assisted ASAP

[Nevos]

I bought a cell phone on 12/18, and paid full price for it (non-contract), and I determined it wasns't the phone I wanted, yet on the back of the reciept it shows 14 days for desktops, and notebooks, monitors, projectors, camcorders, digital cameras, and radar detectors. Now for silver it says all else 45 days. I wanted to swap it out for a different phone I want, but they told me its a 14 day return policy, but the person who sold it to me didn't say anything, and since it was non-contract I didn't sign any paperwork showing it, and the reciept doesn't specify cell phones...

[DanK Best Buy Employee]

The standard return policy is 30 days for cell phones. Some carriers limit cancelations to 14 days, but since you bought it without a contract, this will not apply. Also, since you purchased within the Holiday Return Policy, you should have until 1/24 to return or exchange your phone.

Did you ask to speak with a manager when you were there?

[Nevos]

Yes, the best buy mobile employee spoke to the manager,  I even mentioned that I bought it outright (retail value) and they said no, its 14 days, I called best buy mobile phone number, they told me as well 14 days, and reward zone silver also told me 14 days, but like I said it wasn't stated on the reciept.

[Ryan-BBY Community Connector]

Hello Nevos -

Jacob from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jacob-BBY Community Connector]

Nevos,

The store should have exchanged the device, per our Return & Exchange Policy, on your first request. They were definitely wrong not too and for that I sincerely apologize!

I do see you contacted on of our customer service teams and they were able to work with the store to get the exchange performed.

If you have any attitudinal questions, please feel free to let me know!

Thanks!