Best Buy & Geek Squad Policies

[nan_lucy]

Ever had net troubles trying to buy, I have.

Then an order that was cancelled after a few weeks.   They claim a credit card problem.

Well, the credit card keeps all records and nothing came in from Best Buy.

They offered reorder however I need it SOON and they want extra $$.

Basicly the whole system was poor and then not even to admit their error.  Sooooooooo frustrating.

Oh, they claimed I rec'd notification via email on the cancellation, but I never did.

They said I had to have got an email, wrong and why would I lie?.

What does it take to have someone listen.

Should we all do a u tube on how silly it has become?

ie: Three phone calls to even get through and NEVER an email returned when there is a problem.

It is like Best Buy does not want our business.

Nancy

[ncoclub]

Speaking of Y-Tube, have you watched this one:

http://www.youtube.com/watch?v=mSgLdfV21ds

I know it doesn't help but maby give you a good laugh at least!!!

[Ryan-BBY Senior Social Media Specialist]

Hello nan_lucy -

Sean from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Sean-BBY Senior Social Media Specialist]

Hi nan_lucy,

Thanks so much for posting about your order and I am sorry that no one has been able to resolve this for you over the last few weeks.  I can’t imagine how disappointing that this would have been.

Generally speaking, Best Buy doesn’t usually charge your account until the order has been shipped or picked up and instead we place an authorization on your account.  If the order is cancelled, the charge usually will not go through and the authorization should fall off.  The time frame in which an authorization falls off is determined by your bank or credit institution. 

I can try to look into this further for you though.  I will be sending you a private message with more information.  To check your messages, you must be logged into the forums and click on the yellow envelope icon in the top right corner.

Thanks so much,

[nan_lucy]

I guess the $$ never went through, so $$ is not the issue. They just said they did. In fact the credit company said there was never ANY contact with them at all ???????????????

[nan_lucy]

tooo true
thanks for the laugh, one needs it when dealing with these guys

[ncoclub]

Redbarron 55 has an excellent take on BBY and their business model. Read if you get a chance and let me know what you think....