Best Buy & Geek Squad Policies

[mommarazz]

Hello,

I purchased some I tunes cards from your store, a while back; and when I went to redeem them I got a note that said they had been cancelled.  Pllease let me know what info you need so we can resolve this.

Thank You,

Jennifer {removed per forum guidelines}

[Dval]

It may take a few days to get a representative response on here.  Your best option will be to go into one of our stores and see if Customer Service can help.  Do you still have copies of the receipts?  Used a Rewards Zone card on the transaction?  And how did you pay for it?  Hopefully not cash since it's practically impossible to trace.

[mommarazz]

Ugh!  How can they just cancel the cards?!  I would really have to dig for the receipt with little real chance of finding it.  I'm so frustrated!

[Dval]

The only reason I could think of for a gift card being cancelled is if there was a promotion where you got the card free with another purchase and you returned that item.  Aside from that, if the payment was somehow rejected by your banking instituion after the purchase had been made.  If neither of these, I've got no clue. 

[Ryan-BBY Senior Social Media Specialist]

Hello mommarazz -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi Jennifer (mommarazz),

We don’t have the ability to cancel or modify third-party gift cards, so it’d be difficult to determine why your iTunes cards would’ve been cancelled.  I’d be glad to see what can be done to assist you though, so please make sure to check your private messages.  You can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.