Best Buy & Geek Squad Policies

[Lway1]

So I bought a copy of Rage for the PS3 from your local store and it flat out doesn't work.  I has to be a dud from the factory because I've tried everything and still can't get it to load in my system.  The manual inside was bent in half as well when I opened it up so something must have happened at the factory.  I don't have the receipt anymore but is there anything I can do?

[Mbrguy Emerging Expert]

It cannot be returned, only exchanged.

You would need your receipt, but depending on how you  purchased it (cash/credit card/check) they may be able to look up the receipt for you and reprint a copy.  Also, it must be purchased within 30 days to be eligible for exchange.

[Lway1]

I bought it with a gift card so that's probably a bad thing considering I don't have the receipt anymore huh?

[Mariel-BBY Retired: Community Connector]

Hello Lway1-

Marti from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Marti-BBY Community Connector]

Hi Lway1,

Sorry to hear about the defective game. We will exchange the game for the same game, but we will need the receipt. I'll be happy to look for your receipt but I'll need more information in order to do so. Can you please send me a private message with the following: Your full name, address, phone number and email we might have on file. If you have or know your Reward Zone number, that helps. Also, please include the approximate purchase date, store location and purchase price.

To send me a private message please log on to the forum and click on the private message to the right of my signature line. Once I hear back from you, I'll see what I can find. Hope to hear from you soon.

Thank you,