Best Buy & Geek Squad Policies

[Jesse-BBY Community Connector]

Hello msdobbs-

I hope this finds you doing well and having a great day.

I am very sorry to hear we were not able to provide you with the appliance you ordered and can understand your disappointment with us.  While there may be times when a store is able to find another replacement unit when this happens, the only obligation we would have is to provide a refund in this circumstance.

As CrystalWoW’s post points out there could be different reasons as to why this item wasn’t available and with the warehouses having to supply many different stores, there are bound to be times when an order can’t be fulfilled.  I have documented your experience with us and will be providing it to the appropriate channels for review and future enhancements.

I truly do appreciate you sharing this with us and I hope you have a great rest of your week.

Respectfully,

[usndoc]

Hey... Did George ever call back?

[msdobbs]

No I never heard from anyone from Best Buy.  "George" never called, and it has taken "Jesse" more than a week to post his comment, which avoids the question of why Best Buy customer service is so unresponsive.  More basic than that, it is obviously bad business practice to say you are going to do something and fail to follow through.  In the meantime, I bought an excellent dryer at a very good price through Home Depot. Everything went very efficiently, and I am now a happy customer of HD.

[usndoc]

Thanks for followup and feedback.

[Phulish]

Job well done. Here that Best Buy, that is the sound of decreasing profits.....

[Phulish]

and i meant hear....lol

[rellarillear]

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Phulish wrote:
Job well done. Here that Best Buy, that is the sound of decreasing profits.....

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You may want to actually take a look at posted earnings for many retailers last year, and see if Best Buy is the one that has gone down...

[Phulish]

no real need to do that.   Everytime a customer leaves Best Buy, profits decrease.

But then again, recording sales and never delivering the product is a nifty way to maintain those profits.

[rellarillear]

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Phulish wrote:

no real need to do that.   Everytime a customer leaves Best Buy, profits decrease.

But then again, recording sales and never delivering the product is a nifty way to maintain those profits.

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facts and figures don't phase you!!

[CrimsonRain]

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Phulish wrote:

no real need to do that.   Everytime a customer leaves Best Buy, profits decrease.

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So every time I go to Amazon's website but don't buy anything and close out my web browser, I just cost Amazon profit? Some crazy power at my fingertips here...

I can also just walk through a Best Buy store's entrance then straight through the exit in circles. That'll mess up their profit for sure (and their close rate).