Best Buy & Geek Squad Policies

[SlimJim77]

You know, in all these post, the OP never does establish what exactly is an "acceptable substitute".

[APR28]

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SlimJim77 wrote:

You know, in all these post, the OP never does establish what exactly is an "acceptable substitute".

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I'm guessing the dryer she purchased at HD is the acceptable substitute.

[SlimJim77]

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APR28 wrote:

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SlimJim77 wrote:

You know, in all these post, the OP never does establish what exactly is an "acceptable substitute".

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I'm guessing the dryer she purchased at HD is the acceptable substitute.

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Then it is apparent that you and I are simply actors in a virtual play. Bravo.

[msdobbs]

The point is that we were never offered "an acceptable substitute" by BB.  Your representatives did not even have the courtesy of calling us back to offer us an "acceptable substitute", despite their promises.  Had they done so, it might not have been necessary to go to Home Depot.

[Phulish]

Phulish wrote:
no real need to do that. Everytime a customer leaves Best Buy, profits decrease.

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So every time I go to Amazon's website but don't buy anything and close out my web browser, I just cost Amazon profit? Some crazy power at my fingertips here...

I can also just walk through a Best Buy store's entrance then straight through the exit in circles. That'll mess up their profit for sure (and their close rate).

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So in 2011, Best Buy sold me about 3K worth of stuff, net their costs and that equals the profits they made on me. this year, I attempted to purchase $600 worth of stuff, but they screwed the pooch.

So 2012 vs 2011, their profits were impacted by losing me as a customer....

so add in the lost opportunity costs of me looking to buy a TV and not even considering Best Buy and you can see how losing a customer impacts the bottom line.

[rellarillear]

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Phulish wrote:
Phulish wrote:
no real need to do that. Everytime a customer leaves Best Buy, profits decrease.

-----------------------------------------------------------------------------------------
So every time I go to Amazon's website but don't buy anything and close out my web browser, I just cost Amazon profit? Some crazy power at my fingertips here...

I can also just walk through a Best Buy store's entrance then straight through the exit in circles. That'll mess up their profit for sure (and their close rate).

-----------------------------------------------------------------------------------------

So in 2011, Best Buy sold me about 3K worth of stuff, net their costs and that equals the profits they made on me. this year, I attempted to purchase $600 worth of stuff, but they screwed the pooch.

So 2012 vs 2011, their profits were impacted by losing me as a customer....

so add in the lost opportunity costs of me looking to buy a TV and not even considering Best Buy and you can see how losing a customer impacts the bottom line.

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And if there were 3 new customers that replaced you?

[CrimsonRain]

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rellarillear wrote:

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Phulish wrote:
Phulish wrote:
no real need to do that. Everytime a customer leaves Best Buy, profits decrease.

-----------------------------------------------------------------------------------------
So every time I go to Amazon's website but don't buy anything and close out my web browser, I just cost Amazon profit? Some crazy power at my fingertips here...

I can also just walk through a Best Buy store's entrance then straight through the exit in circles. That'll mess up their profit for sure (and their close rate).

-----------------------------------------------------------------------------------------

So in 2011, Best Buy sold me about 3K worth of stuff, net their costs and that equals the profits they made on me. this year, I attempted to purchase $600 worth of stuff, but they screwed the pooch.

So 2012 vs 2011, their profits were impacted by losing me as a customer....

so add in the lost opportunity costs of me looking to buy a TV and not even considering Best Buy and you can see how losing a customer impacts the bottom line.

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And if there were 3 new customers that replaced you?

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Damnit, beat me to it. This is generally an assumed statement which is a bad stance to take in an argument, but if you actually read through Best Buy's publically released financial statements (the same ones they release to the government), it shows that their foot traffic increases year after year. The traffic through their website has exploded with the advent of the Marketplace. The one thing that has hurt Best Buy, is the lowering of their own profit margins in order to compete with e-tailers. That should definitely change with the upcoming unliateral pricing policy adopted by many manufacturers and taxing of online commerce.

[usndoc]

http://money.cnn.com/2012/03/29/markets/best_buy/index.htm?iid=Lead&hpt=hp_t3

That fixes all the speculation. Treat customers like trash, you overextend, have to fire employees etc. Closing 50 stores. Hope you guys sold your stock you were so up on...

[Jimmienomam]

To let you know this is a condensed version of the full story.

The full story delves more into why, which is to compete with online retailers BBY dropped their prices TOO much. Nothing to do with traffic as they couldn't maintain those prices even if they quadrupled their customer base. This is largely due to them trying to beat amazon prices after tax. This will be changed shortly as states are rather mad at not getting their tax because most people commit fraud on their taxes by not registering untaxed items from amazon.

Likewise quite a few large manufacturers are pushing for set prices for all stores (basically MAP). If this happens then why go to Amazon. Even AMZ realizes this because they are test marketing B&M stores.


I don't deny BBY has their problems, but they are far from what you are saying.

[usndoc]

Come on  now- I shop at amazon and their prices are significantly lower.  The lack of taxes is a minimal amount compared to the true percentages saved by shopping with them.  The reality is, they are satisfied with doing bulk sales and making a small profit but over a larger number of sales.  Best buy has a different approach.  Im sure retailers would love to have a standard price.  Dont think this will happen...Sadly B+M stores cant compete unless they lower their profit margins. Ill pull a few items off bb and amazon and we can compare...Its not just the taxes my friend