10-12-2008 07:37 PM
Solved! Go to Solution.
10-14-2008 11:18 AM
10-16-2008 08:32 PM
I know that it can be stressful buying a computer, just because there are at least a dozen to choose from in every price range!.. Best Buy® tries to ease the stress by first asking you some lifestyle question to learn what you need the computer for and then trying match you up with the computer that best fits your needs. But we also understand that it may feel different from when you see the computer in the store and then actually have it on your lap. Best Buy® has a 14 day policy that allows you to return or exchange the computer. Please be aware that if your Dell laptop is not defective, a 15% restocking fee will apply if it has been opened, as stated in our return policy. I would suggest speaking trying to speak with the same representative to see if we can provided you with an alternative model or if the store has the Sony that you where looking for.
Thank you for taking your time to express your concern,