Best Buy & Geek Squad Policies

[Kate]

So I went into best buy today and purchased a Dell Laptop, I really had my heart set on a Sony, but for some reason I allowed the sales guy to change my mind. Now that I have the computer home, I completely dislike it.  It just feels cheap to me =/  If I bring the computer back in tomorrow with the receipt and card I payed for it on, can I exchange the dell for the sony?  The computers are the exact same price....Thanks in advance for the help!

[Phil]

I know that I am a couple of days late, but there should not be a problem with that. If there was a price difference, you would have to pay the little bit extra. The reason the salesman probably did that is because Dell computers sold at BestBuy do not come with warranties. And Dell will not support them. BestBuy will at least help you out with the computer, but it's still not considered a warranty or plan.

[Karina-BBY Community Connector · Accepted solution]

Hello Kate,

I know that it can be stressful buying a computer, just because there are at least a dozen to choose from in every price range!.. Best Buy® tries to ease the stress by first asking you some lifestyle question to learn what you need the computer for and then trying match you up with the computer that best fits your needs. But we also understand that it may feel different from when you see the computer in the store and then actually have it on your lap. Best Buy® has a 14 day policy that allows you to return or exchange the computer. Please be aware that if your Dell laptop is not defective, a 15% restocking fee will apply if it has been opened, as stated in our return policy. I would suggest speaking trying to speak with the same representative to see if we can provided you with an alternative model or if the store has the Sony that you where looking for.

Thank you for taking your time to express your concern,