Best Buy & Geek Squad Policies

[coffeemom]

I will NEVER buy another product from this company again! I wouldn't advise ANY soldier to buy from BestB, especially if you will deploy. I purchased the Black Tie premium when offered to me at the Fort Hood store for a discount and STILL cannot get my laptop fixed, the hard drive went out within 2 months and the stores demand that I PERSONALLY BRING IT TO THEM. I AM OVERSEAS YOU MORONS!!!  I shipped it to my mother, at my cost, to see if she could make arrangements to get it repaired somehow. She doesn't drive and the nearest store is 60 miles away. She requested to be allowed to ship it in for repairs after purchasing the recovery software, but NOOOOOOOOOOOO. After calling the Fort Hood store where it was purchased, she was told to contact the laptop manufacturer to be able to get it repaired. WHAT GOOD IS THE SERVICE PLAN I PURCHASED? I am so sick of these stores ripping us soldiers off! The sales rep told us that if there was any type of problem, we could just ship the laptop back to be repaired! LIES! IF YOU KNOW OF ANY SOLDIER PLANNING TO BUY FROM BESTB, TELL THEM TO BEWARE, THE SALES PEOPLE WILL LIE AND YOU WILL BE STUCK WITH A $1200 DOORSTOP!

[Starflyer59]

I just retired from the Navy reserves after 23 years of service and I spent alot of time deployed over the years and I always knew that if i purchased something while at home and then deployed that I would not be able to just mail the item to the store for repair. Sorry shipmate...but something like that is just common sense. I would never trust the postal service to ship an expensive item from overseas and expect it to actually get to the store. It sounds like the BB employee lied to you. Do not believe anything Geek squad says.

[Dorothy-BBY Community Supervisor]

Hello coffeemom -

Aaron from our Community Connector team will be reaching out to you regarding your concern.  You can expect to hear from him early next week.  I appreciate your continued patience!

[Aaron-BBY Community Connector]

Hello coffeemom,

I’m sorry to hear about your recent computer troubles!  I can imagine how frustrated you must feel to be facing hard drive problems, especially if you’ve only had your computer a few short months and were recently deployed overseas.  Although I’m not quite sure why the store associate you spoke with would not have mentioned this, rest assured that we do offer repair options for customers with service plans that travel abroad through our repair reimbursement program.

To arrange service outside of the United States under your service plan coverage, simply dial the local country exit code + 800-556-56565.  Alternatively, you may wish to send an e-mail to BestBuyMgmtIssues@newcorp.com if you have any difficulties reaching that hotline.  In your e-mail make sure to put “International Customer Reimbursement” in the message line, include your name, your telephone number, your PSP/GSBTP plan number, the product make and model, a description of the problem, and your specific current location.

If you have any additional questions, I would invite you to send me a private message.  You can do so by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.