04-26-2012 01:57 AM
I just received the email for the exchange of my tv, based on this forum I called the store to find out what the comparable models are and they were in no way comparable. Like many other on this forum I purchased the 2010 8000 series 46' Samsung 3D model number UN46C8000XF on deep sale. Based on many of the posts I understand that I am most likely going to get the cash value not a replacement. I am coming to grips with this, as it is definitely my responsibility as the buyer. However, it seem logical that if the cost of the plan is based on the list price of the product then the coverage should be based on the list price and not the cash value!
The points I am still not clear on are;
Why the charge for the plan is based on the value of the tv not the price of the tv?
Was I overcharged for the plan?
The TV although needing to be replaced is still watchable for the time being, the problem with the screen is intermittent.
How long can I wait before exchanging the TV before the exchange authorization becomes void?
Specifically, will I be able to wait until the Best Buy Labor Day sale?
04-26-2012 02:04 AM
04-26-2012 02:12 AM
All excellent questions that I will have to research, however I do remember that I paid $1800 for the TV and the plan was based on a TV in the price range of about $2500. It was a range that I do not recall off hand. I will have to search for the receipts.
As for the credit, I would not want to return the TV until I am ready to purchase another, do you think it will matter if I wait? The Plan does not expire until 2014.
Thanks for you reply!!
04-26-2012 03:04 AM
04-26-2012 10:43 AM
Like Crystal mentioned, service plan prices are based on the purchase price of the covered item. It’s also important to understand that products replaced under service plan coverage may be replaced with either a comparable model or store credit, neither of which may exceed the purchase price of the original item. For more information I’d encourage you to refer to your plan documentation or the sample brochure available on the following site:
I hope this helps.