Best Buy & Geek Squad Policies

[gregorykotovos]

I just received the email for the exchange of my tv, based on this forum I called the store to find out what the comparable models are and they were in no way comparable.  Like many other on this forum I purchased the 2010 8000 series 46' Samsung 3D model number UN46C8000XF on deep sale.  Based on many of the posts I understand that I am most likely going to get the cash value not a replacement.  I am coming to grips with this, as it is definitely my responsibility as the buyer.  However, it seem logical that if the cost of the plan is based on the list price of the product then the coverage should be based on the list price and not the cash value!

The points I am still not clear on are;

Why the charge for the plan is based on the value of the tv not the price of the tv?

Was I overcharged for the plan? 

The TV although needing to be replaced is still watchable for the time being, the problem with the screen is intermittent. 

How long can I wait before exchanging the TV before the exchange authorization becomes void? 

Specifically, will I be able to wait until the Best Buy Labor Day sale?

[CrystalWoW Community Veteran]

The charge for the plan is based on the current sale price of the t.v. Basically, you will bring in the t.v., they will give you a store credit for the amount you paid for just the t.v. plus tax and you can use that indefinitely. How much did you pay for the tv and how much did you pay for the plan? Also, which plan did you buy on your receipt? Basically what does the line say with the protection plan on it.

[gregorykotovos]

All excellent questions that I will have to research, however I do remember that I paid $1800 for the TV and the plan was based on a TV in the price range of about $2500.  It was a range that I do not recall off hand.  I will have to search for the receipts. 

As for the credit, I would not want to return the TV until I am ready to purchase another, do you think it will matter if I wait?  The Plan does not expire until 2014.

Thanks for you reply!!

[CrystalWoW Community Veteran]

From looking up your model now that I had a minute and knew what you paid for it, you most likely will not get your purchase price back. There are a couple comparable models (like the sony KDL46HX750) around 1600 which would be most likely what you would get back. The plan may have a range that it covered. A 4 year plan right now on a 1799.99 t.v. is 300. There used to be different tiers of coverage though so you might have a different tier. You have to process the exchange for the store credit within 90 days of the date on the authorization for exchange. From the terms and conditions (You have up to ninety (90) days from the date of our authorization for you to complete your product
replacement transaction.)

If the models they suggested as replacement have a lower selling price than what you paid, that is all you will get back on a store credit.

[Aaron-BBY Community Connector]

Hello gregorykotovos,

Like Crystal mentioned, service plan prices are based on the purchase price of the covered item.  It’s also important to understand that products replaced under service plan coverage may be replaced with either a comparable model or store credit, neither of which may exceed the purchase price of the original item.  For more information I’d encourage you to refer to your plan documentation or the sample brochure available on the following site:

http://bbyurl.us/TandC

I hope this helps.