Best Buy & Geek Squad Policies

[opiumskittles]

It actually is worse, and I really do not like the picture quality. Not to mention the fact of the rumors that the 6xxx series panels do not have full HD 3D, and I can't even test it because even though they said the 3D glasses I already had would work, they do not. 

[opiumskittles]

And by worse, I mean my TV was 240HZ refresh rate, the 6XXX series only has 120. And a couple of other issues. 

[CheapestGamer]

So because you didn't read the terms of the plan, it's suddenly a shady business practice. You always READ what you're signing before you sign it or agree to it.

Instead, you relied on what the employees told you to be 100% correct. Even I know that the protection plans only cover the purchase price of the item but are based upon the normal(non sale) price of them when signing up for them. That's why I've only ever signed up for these plans for items with a fairly static price(game consoles mostly), since it typically takes years for those to go down in price and they're rarely on sale.

[Allan-BBY Community Connector]

Hi opiumskittles,

Given the large discount you purchased this TV for I can certainly understand you being upset that you are now being told that you would have to pay the difference in order to get your comparable replacement TV.

The store is correct that per the terms of your service plan if the plan replaces your TV we would replace it with the most comparable unit that doesn’t exceed the original purchase price. If the most comparable TV does cost more than the customer paid for the TV we would apply the original purchase price towards any model the customer wants.

I have to be honest that your situation is not common, and really only comes up on recent purchases where the customer got the TV for less than it normally sells for. I do need to point out that we are not allowed to make any exceptions to the terms of our service plans, and the offer the store made truly is the best we can provide you in this matter. I truly do wish you the very best!

Thanks for posting,