Best Buy & Geek Squad Policies

[JayPrincess]

Okay so on May 27-31 I signed up for Geeksquads Online Support called the Home Bundle. I payed 69.99 upfront and was told that I would be paying $20 a month for the rest of the year. Well each time I attempt to pay the $20 it's the same wild goose chase everytime. I'm FRUSRATED WITH GEEKSQUAD!!! Everytime I call the employees sound confused like they have NO IDEA what I'm talking about!!! And they always as me for my name and phone number and what I was trying to pay for and say "One moment let me connect you to the billing department..." And then they connect me and then THAT person does the SAME thing! I'm like well wasn't this the billing department? And they say no.  I would ask for the direct phone number to the billing department and they'd tell me "Well you'll have to go through corporate anyways." and they'll do this about five or six times and then give me a different phone number. I was given about 3 different phone numbers and then when I called the third they gave me the first phone number that I called! OMG How freaking HARD should it be JUST TO PAY MY FREAKING BILL!!!!! This is SO infuriating! And Then finally someone told me that I was set up for automatic withdrawel! Well I've been checking my bank account every day since and it hasn't been taken out yet. I know that sometimes it takes a few days but I'm scared that I was just told that out of frustration because the guy wanted me off the phone becuase he couldn't figure out the problem himself and I swear to God if I get a late fee in the mail I'm going to throw a tantrum about this becuase I've attempted to pay my bill like five times already. Why is it so hard just to pay them? I mean there wasn't even a billing SECTION in this forum! Please help me someone! Why don't these employees have ANY CLUE about what I'm talking about?! Mostly they seem lost and confused and just like to pass me around to get me off their hands.

Sincerelly very frustrated customer

[JayPrincess]

Oh on top of that I actually PHYSICALLY went to best buy to pay my bill and I walked to the geeksquad desk and they said they had no way of doing any form of billing. WHAT THE HECK?!?!?!

[iamfromhouston]

Sounds fairly organized to me, NOT.

[Dorothy-BBY Community Supervisor]

Good afternoon JayPrincess -

Justin, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you!

[Justin-BBY Community Connector · Accepted solution]

Hi JayPrincess-

I can only imagine your disappointment after all of the hassles you've run into while trying to pay for your purchased Geek Squad® Home Bundle.  Just reading your post left me shaking my head, so I truly apologize for this situation.  I'd like to see how I can get personally involved, so I'll send you a private message to gather additional details.  You can view your private messages by logging into your account and selecting the envelope icon in the top right corner. 

Feel free to post any other comments or questions you have here, or just send me a private message. 

Thanks for posting,