Best Buy & Geek Squad Policies

[essengy]

so im trying to purchase a computer online but my order was cancelled saying some information could not be verified. so i call and they tell me to call the financial dept to verify and so i do and they say im all set. i replace my order via phone and instantly after it gets cancelled. i call aggain and they tell to replace again and again it gets cancelled. i ask for a supervisor he tells me nothings wrong so replaces my order again and guess what. cancelled. the best he could say to me was...."hmmm strange. im sorry i dont know whats wrong." THATS IT?!?! no ill get back to you. no we'll try to resolve the problem. customer reps r incompetent at best. now i cant order with bestbuy cuz itll just get cancelled and no one knows why. anyone else ever have this problem?

[imbeat]

no

but i do have over 3 mil in my bank acct.

you might not have enough money in the bank ..........................................

[Markv]

BB has no customer service.  All they care about is the sale.  I have had nothing but problems and they continue today, and I bought almost $9K worth of entertainment gear in August.  Their management (that's a joke) seem like they have no clue, or just plane don't care.

[AidanZon]

Have you considered that it may have been a issue with the servers and poor communication between your credit line / bank and best buy? Cause I am sure that every employee that is required to learn 8 different systems and millions of policy's is going to know that rare, shot in the dark perfect bullseye answer to every thing.

[Sarah-BBY Retired: Community Connector]

Hi essengy,

I am very sorry to hear that you have had such difficulty with your order.  I know it can be frustrating when you are excited about a major purchase and it is cancelled on our end.  Please be assured that Best Buy® takes great pride in providing a fun and easy shopping experience for our customers, and I again apologize for any frustration you have endured. 

If you are still interested in making this purchase, I would be happy to help you and have sent you private message with additional details.  

Thank you,

Sarah

Community Connector

Best Buy® Corporate