Best Buy & Geek Squad Policies

[lomasheu]

(rather then used the liquid I got from ZAGG)  

I asked Bestbuy to install my 2nd ZAGG on my Storm (1st one was peeled, ZAGG sent me a new one - excellent customer service!).

The lady sprayed my Storm with her own bottle of liquid - TONS of it - and by doing so RUINED my beloved Storm.

Verizon approved my story - it will SOON stop working, it's moisture damage.

Bestbuy deny liablity - consumer relation can't help (helpless really),  small claim court is where I need to stop next

[Nokia]

I know this was a common problem with the Storms because of the gap in the screen. ZAGG released very specific installation instructions that included removing the battery beforehand and leaving it out for 24-48 hours.

You say "her own bottle of liquid." All BB stores were sent large bottles of the ZAGG install solution so as not to have to use the little sponge or spray bottle.

The solution should never be sprayed directly on the phone. This is specifically called out in ZAGG's instructions.

The store needs to step up and replace the phone for you. I had a friend in the exact same situation, but with a Pre instead of a Storm. The store acknowledged their mistake and exchanged her Pre, even though she bought it at Sprint.

[lomasheu]

Wow, you friend had a more reasonable store manager, I'm happy for him.

I will give ZAGG a call tomorrow to get their quote on the matter and complete my small claim forms. I wish it was more simple.

Indeed, the solution was sprayed directly on the phone.

Would it be possible to have your friend email me his story in few sentences? I'm at {removed per forum guidelines}

I know I'm asking much, but Bestbuy stubbornness is beyond me and I do need my phone for work...

Thanks,

Loma 

[Nokia · Accepted solution]

Please note that if you do go ahead with legal action, the Community Connectors on this forum will be unable to help you. I'd strongly recommend letting one of them help you with your issue before you file suit.

That's basically the story. The employee installed it right, but his phone didn't work afterwards. The manager admitted their fault and swapped his Pre. Needless to say, he still shops at that store.

[lomasheu]

Why was it moved to "

Best Buy and Geek Squad Policies "?

Why was it moved to "Best Buy and Geek Squad Policies"?

How would the other Storm users find out about similar experience?

Sure, I know, this is a Bestbuy moderated community board - but it still doesn't  make sense...

As for shopping at Bestbuy in the future? not buying in Bestbuy after this case is closed would be punishing myself, not an option, all of my house is 'best buy' and it should continue

[Nokia]

The Mobile Phones subforum is part of the Product Discussions forum, and is primarily intended for discussion about, say, a new phone coming out. It is not intended for issues with BB.

[lomasheu]

Well I tried again, there is no one in Bestbuy to talk to, how sad.

[Nokia]

Tried what?

[lomasheu]

Tried finding someone in Bestbuy that is ABOVE the store manager - hence can make a call that is different  (i.e. realize that they ruined my device and take responsibility for it).

But the corporate office, people, say that the highest 'rank' is that of the THAT manager - and when I send my detailed mail - THEY will be the one to read it, rather then someone higher in the org, hence: a circle.

Make sense? maybe in a communist country.

[Nokia]

In a BB Mobile store, the BBYM manager is the head of that department. In some circumstances he can be overruled by the GM, but that is it. The GM has full control of their store.