Best Buy & Geek Squad Policies

[usmaak]

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Justin-BBY wrote:

Hello usmaak, 

I'm very sorry if you were given unprofessional and rude treatment while trying to return/exchange your iPad in-store at our Tinley Park, IL store location. After spending so much money on this iPad, I agree that you'd expect that it should work without fail and it's very disappointing that you were not able to get this resolved in one trip. 

It's true that returns/exchanges require a valid photo ID and although the store followed policy, if what you described is the case, then it certainly could have been handled better. I see that you were able to get your iPad exchanged, but I'll pass this issue onward to the upper store management, so they can internally address this situation. 

Thanks for bringing this to our attention!

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Thanks.  And to be completely fair, I brought the problem iPad back to the store today.  The person behind the counter (her name began with an E.  I wish I could remember what it was.  I should have paid attention) was very professional, courteous, and helpful.  I made the decision to exchange it, and they had a hard time finding the two that they had in stock.  She spent almost a half an hour trying to track it down, and they were finally able to find it for me.

I'm still not pleased with the policy.  But I was quite happy with the way that I was treated in the store this morning.

So please, pass that along as well.  And thanks for getting back to me.

[Justin-BBY Community Connector]

Hi usmaak, 

You're welcome and have a great day. 

Sincerely, 

[NOTaTHIEF]

The employee posting the comment about driving is illegal is an idiot! Insults again towards customers. What if he were with another person that was driving?

[Pebblebeav]

And it is responses like this that cemented my decision to never shop at Best Buy again and invigorate me to share with my friends and social media why they should stay away from Best Buy.  No wonder they are closing so many stores.  Customer Service is "going the extra mile" to help, not just push the person out of the store so the can agressively attack the next poor sucker who walks through the door; hoping to sell them a product, get commission and then spend countless hours trying to figure out how not to help then when they have an issure.  Shame on Best Buy, I just pray those they let go with all the store closings find jobs NOT in customer service.