Best Buy & Geek Squad Policies

[pneely]

I bought my laptop from best buy exactly six months ago. It started acting funny and I couldn't even get to windows when I started it up. My tech team at my school said I had a bad hard drive. I took it to best buy since it is said to be under my warranty. They ran a diagnostics test on it said I had a virus not the hard drive. Okay, when they attempted to fix it they called me saying that its not a virus that windows is currupted. One of the geek squad members told me that they got a lot of toshiba laptops in around the time I bought mines. Some worked and some didn't. Mines must have been one that worked. But all the laptops they recieved had some type of defect but if it turned on they sold it anyway. When I bought my laptop they did not tell me this. I was told that it was on clearance because they had a newer version of the same computer out. Also the geek squad person told me that the system image on my laptop was from a dell which made no sense. So now best buy told me I needed to order a windows recovery disk. I ordered it and the disk said it didn't detect any problems. So tell me whats going on? If best buy does not give me my money back, fix my computer, give me store credit, or admit they are full of crap I will be reporting them and I will NEVER shop there again. I am a college student with 2 papers and a presentation due in a couple of days I don't have time for this bull. So somebody needs to make it right.

[hydrogenwv]

If "windows is corrupt", it's not a defect, it's a software issue. No manufacturer or retailer, as far as I know, warranties against software issues.

[tiggus]

I would surmise that spell check is also not working. I also hope/pray that you are not an English major. 

[Mbrguy Emerging Expert]

It's not defective.

[APR28]

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tiggus wrote:

I would surmise that spell check is also not working. I also hope/pray that you are not an English major. 

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I bet you checked your response three or four times to make sure you spelled everything correct before bashing the OP.

[Mariel-BBY Retired: Community Connector]

Hello pneely-

Justin, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Justin-BBY Community Connector]

Hello pneely, 

Welcome to our forums!

I'm sorry that after service, your Toshiba laptop was found to have a bad OS on it. As others have already expressed, your laptop is not defective, however, it appears that the OS would need to be replaced to fix the issues. That being said, since you are beyond the return period, we would be unable to refund your laptop or provide store credit. If it continues to experience problems, you can either bring it back in for additional service repairs or contact Toshiba for alternative options. 

Sincerely, 

[pneely]

Don't worry about it I found a tech guy way better than geek squad that fixed it. And I didn't say it was a defect the geek squad employee did. But it's fixed and I won't be purchasing from here again. Good day!

[pneely]

Yours isn't either ha.