05-16-2009 02:00 AM
Solved! Go to Solution.
05-16-2009 06:26 AM
So, it's HP's fault and now your blaming BB and telling everyone you know not to shop at BB because of HP. Sounds kind of silly to me. Do you really hold that much power over everyone that they would stop shopping at a retailer just because YOU tell them to stop.
On a side note. I hear different feedback from different people about HP tech support. My co-worker bought a really nice 17" HP laptop and he had problems with it. HP fixed it once and he still had problems, the next time HP sent him a brand new laptop and upgraded the videocard and threw in a Blu-ray drive. He ended up having problems with that one also and HP send him another new laptop and they upgraded the memory, gave him a larger hard drive, a better videocard and the blu-ray drive all for free.
I think it really comes down to how you sweet talk the tech support. Of course they will not help you if you are calling them "jackoffs" and being angry.
My co-worker got 3 new laptops (and free upgrades) by being super nice, talking the techie lingo and just making friendly conversation with HP tech support.
05-16-2009 06:17 PM
05-17-2009 05:01 PM
I'm assuming that you work for Best Buy, because you said "OUR No Lemon policy". I appreciate your statement, unfortunately it's all I've heard. Everyone is "shocked" that things have gone on as long as they have, but no one will do anything about it. So far, it's all lip service. It's now Sunday, (a week and two days since I dropped off my computer), and so far the online status shows that is has "arrived" at the repair center, and that an agent will be assigned to my case. To be honest, I don't expect to hear from them any time soon. Sorry, just what I've come to expect from Best Buy. By the way, during one of my "repairs", I even had to purchase a loaner, because I have been without my computer for a combined total of 23 weeks (or a little over 5 1/2 months). I've learned my lesson, and everyone that has access to my Facebook page, has learned too. Oddly, I'm glad this happened to me, and not someone that I sent to your store. I would feel like a real jerk. Um....kinda like I do now. Life's chalked full of lessons, some are just more expensive than others (this being one of them).Tomorrow I will see if the Action Line at the Mercury News can make things happen. Wish me luck...
05-19-2009 03:13 PM
I've asked Aaron, one of our Geek Squad Community Connectors, to look into this and see how he can be of assistance. You should hear from him within the next few business days at the most.
Thanks for your continued patience,
05-20-2009 12:16 PM
05-20-2009 04:33 PM
To whom it may concern,
As I write this, it is Wednesday, May 20, 2009. I have just received my replacement two days ago. I would like to take a moment to tell you that my most recent experience at your store was wonderful. A gentleman by the name of Amir (please excuse any misspelling), was all smiles, right off the bat. He was extremely helpful, and treated me with the utmost respect (despite the fact that the only time I could make it to the store was 8:15pm). By the time I left the store, it was 9:20 (now I'm the jerk), but not once, did Amir (or any of his associates) ever give me anything less than a smile. I am truly grateful.
This whole experience has taught me a few things. The first being, always buy an extended warranty (which I most always do). The second is that, in my humble opinion, Best Buy should really take a second look at their protocol with respects to handling warranties. If the product's company is making things unduly difficult, Best Buy should be able to step in and rectify the situation) as opposed to saying "Sorry, wish there was something we could do, but it's up to The Repair Center". Rules are rules, and I'm required to follow them, and so should you, as well as HP for that matter. Wish it hadn't come to this. I thank you for your time.
05-20-2009 09:56 PM