Best Buy & Geek Squad Policies

[BBNOTFORME]

Ordered a dishwasher and installation on Feb. 27th. Delivery set for 3/19and installation 3/20. Next email stated can't do it on 3/19. New delivery and installation date 3/22. On 3/16 email says installation on 3/20 (2 days before delivery). Called and told 3/22 installation with 4/2 delivery. IDIOTS!!!!!!! Don't buy anything from Best Buy (maybe battaries and DVD's in store). They try to handle big ticket appliances but can't.

[Mariel-BBY Retired: Community Connector]

Hello BBNOTFORME -

Allan, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi BBNOTFORME,

After reading your account of this, and looking at your order, I can completely understand why you would be disappointed with us. I have to agree that it makes no sense that we would re-schedule the delivery of this dishwasher to come after the installation.

I do see that we were not able to deliver the dishwasher on 3/19/2012 due to the fact that we would not have this unit in time for the delivery. The installation of the dishwasher should have been re-scheduled for a date after the rescheduled delivery date, and I am truly sorry this was not the case.

I do see that your order is now cancelled, and I really am sorry for how difficult this was for you. If you ever need anything specific from me just ask!

Thanks for posting,