Best Buy & Geek Squad Policies

[paulspikey]

I love it too. Cant wait to go buy my new washer and dryer and new camera at Sams Club.

[SlimJim77]

Paul, for what's it's worth, I believe you may have a valid point. I would wait until Monday or Tuesday to allow for an official response from the monitors of this forum. I'm inclined to think they are going to take care of you.

[Mbrguy Emerging Expert]

I'm getting my popcorn.

[Justin-BBY Community Connector]

Hello paulspikey-

Before I begin, I want to say that I have passed your expressed views about this topic to the Evansville, IN store management. I am truly sorry that you were greeted with such rude behavior when you were seeking to receive a refund on your Canon Rebel T3 camera purchase. That is never how we want to do business, and I've made it clear to management to have this internally addressed.

When you purchased this product, it is true that we had a 14 day return policy for cameras. Now, as of 3/4, we have a 30 day return policy (or 45 day if you are a Reward Zone Premier Silver member). On one hand, the store did make an exception by offering you the store credit, but on the other, I can definitely understand your perspective about the issue. At any rate, again, I want to sincerely apologize for any inconvenience and as soon as I have feedback, I'll let you know via private message. To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner. If you have any other questions or comments, feel free to reply to this topic, or if you'd prefer, you may send me a private message by selecting the link beside my name.

Thanks for posting,