I apologize for the delay in our response to your concerns regarding our photo ID policy for returns. It does sound like your recent return experience did not go as smooth as we would expect any returns to go.
We do provide our full policies to all of our stores, and expect that they uphold them. I am honestly uncertain why the store had explained they needed to do a system override for a form of ID that our policy does state we accept. It should not have been so difficult and the employees you spoke with should not have been so rude about this. I am glad to see they were ultimately able to get things processed for you.
I will be sure to reach out to our Middletown store’s upper management to ensure that they are aware of the issues you’ve had, and ensure that they address this with their team. If there is some sort of system limitations requiring an override, I’ll also be happy to do what I can to ensure that this is forwarded to the appropriate teams to look into things further.
Melissa|Senior Social Media Specialist | Best Buy® Corporate
1: This is the second time(separated by many months where they questioned the use of my Military ID. The first time, I was unaware of BB policy and gave over my Drivers license when told they didn't take military ID's.
2: The mumbling under the breath and attempted justification to not use my id(ie we don't want to input your ssn etc) if why I wrote on here- Yes they did take it, but the ends don't justify the means
3: I have been a victim of identity theft and hope you all never become one- I don't want my DL number linked to my CC, address and other items on BB server when it is hacked.
4: I appreciate BB's customer relations actually reaching out to the store and let them know it is happening. Im sure this will mitigate some of the downwash from my letter to Lisa Smith.