02-24-2012 08:05 PM
I don't believe that this store should be tracking and storing all of my info many times over(credit car number, reward zone number, receipt number, address, phone numbers)-
Went to Best Buy, Middletown, RI 23Feb 2012 and am well aware of the return policy which clearly states that a Military ID is acceptable for a return. Receipt was in hand, provided and was less than 30 days for returns of unopened, unused items. When I provided a military ID, I was told- "We need a drivers license." My response was, "no you don't, its Best Buy policy to accept a military ID." She replied in a nasty voice "Oh, Im going to need an override." This was followed by a "supervisor" who came over and stated "We don't want to enter in your SSN to the system, that's why we ask for a Drivers license." My response "The military doesn't put SSN on ID's anymore as of June 2011 so type in the ID number on the back of the card." A third person working the front desk came over and chimed in about a military ID etc...
Question- If Best Buy can't even follow their own policies- Or even be aware of their own policies, then why should I expect to be held to any of their policies? Its not my problem you "need an override or any other extra help to enter in my ID number- Its YOUR POLICY to accept.
Honestly wont be shopping at Best Buy unless its an emergency- Ill stick to a large retailer formerly based in WA State.
02-27-2012 02:57 AM
02-27-2012 10:47 AM
02-27-2012 01:45 PM
Thank you for your statement and quotation of the policy. This is not the first time I encountered this issue. In fact, at some point last year I tried to return something and they asked for an id- I don't return alot of items and didn't know about the policy at all. At that time I gave them my military ID and was told I needed a drivers license. So- I complied, gave them my drivers license. This time, yes, they did eventually input my military ID number, but why the heck should I have to quote policy, have 3 people muttering under their breath/calling for overrides etc when IT IS BEST BUY POLICY. The attitude I received was totally unacceptable. The correct response when I provided my Military ID, receipt and items should have been "Thank you, we will gladly process your return since you have met all parts of our policy." The response I read above seems to make it seem as if the ends justify the means- I got them to accept my military ID so regardless of how much of a hassle it was, Best Buy is a great customer service oriented organization. The reality is, Best Buy staff should come on here and say- It appears to be a systemic issue, one that training may resolve and we are working to affect a solution.
02-27-2012 02:12 PM - last edited on 03-01-2012 12:41 PM by Dorothy-BBY
02-28-2012 04:00 PM
Anxiously awaiting- Must be distributing the policy to the employees of the store now and getting them all trained up cause Ive had no contact
03-03-2012 09:22 PM
03-04-2012 01:02 AM
I've personally returned 2 items in the past 3 days, both times used my military ID, as I leave my DL in my car.
First time, the mentioned override was requested, and added a grand total of about 20 seconds to the transaction, today, an override was not needed, so perhaps their system has been updated to reflect the actual policy.
03-05-2012 01:08 PM