Best Buy & Geek Squad Policies

[tkbobj31]

Close to 1 month and lie after lie my televison remains black. They charge me $259.99 for the service contract and have a snot nose kid lie to me about response time when I purchased the service contract...this company is an embarrassment. I have filed numerous complaints with Consumer Affairs and the BBB and soon with make my experience public for everyone to see...I am going to do everything in my power the let everyone know what kind of operation this is. The best part about it is I've recorded every conversation.

We all need to tell a friend and so on, the only way these people will get the message is to NOT shop at their stores plain and simple....I am a big ticket customer they will never see again

[Starflyer59]

So, Who do you shop with now?

When you go public with your recorded conversations, please record it and put it on youtube so we can watch it.

[tkbobj31]

HH Gregg or I even received better service from Wal.

Anyone but Best Buy

And thanks YouTube is a great idea..you will crack up when you hear this

[Elizabeth-BBY Community Supervisor]

Hi tkbobj31,

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[John-BBY Community Connector]

Hello tkbobj31,

I was disappointed to read about your experience in seeking service for your television.  Repair situations are always frustrating, even more so when there is a big event about to be broadcast.  I would be frustrated too!

Repair completion timeframes are not guaranteed under the terms and conditions of your Performance Service Plan.  We endeavor to complete every repair as quickly as possible so you’re inconvenienced for the shortest possible time, but there are numerous things that might delay a repair from being completed, including availability of parts.

I have some additional information for you about your repair, so please watch for a private message from me.  To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.

Thank you for taking the time to write to us about your experience.

Sincerely,