Best Buy & Geek Squad Policies

[xs11]

Ever shop at the Best Buy in Irvine (store 854)?  I often stop by after work to make my purchases but never again.  EVERY time I went into that Best Buy there was a line of people waiting and some kid working the register that could care less if the line was queued 10 deep.  They never seem to be concerned that you are at their store on a weekday night and have to wait an unreasonable amount of time to check out.  I have never seen more than one register open and have never seen a bunch of kids move slower.  I always wait over 15 minutes just to check out on the average in a mostly empty store; it ain't Xmas!  Last night I discussed it with people in line and they concurred with one guy stating "and yet we keep coming back" so I just set my purchase down and left... for the last time.  I wonder how long it will be before Corporate shuts this location down.

[acesion]

Look if anything is to blame its the current economy. Best buy needs to cut costs, so it limits the ammount of cashiers at any one time. Furthermore in most cases employees do what they can to help but there is only so much we are physically capable of. Think of the stress that employee has when 10-15 customers are glaring angrilly at him for 8 hours strait. I just wish we were all a little more considerate.

[GeraldRose]

Ever shop at the Best Buy in Irvine (store 854)?  I often stop by after work to make my purchases but never again.  EVERY time I went into that Best Buy there was a line of people waiting and some kid working the register that could care less if the line was queued 10 deep.  They never seem to be concerned that you are at their store on a weekday night and have to wait an unreasonable amount of time to check out.  I have never seen more than one register open and have never seen a bunch of kids move slower.  I always wait over 15 minutes just to check out on the average in a mostly empty store; it ain't Xmas!  Last night I discussed it with people in line and they concurred with one guy stating "and yet we keep coming back" so I just set my purchase down and left... for the last time.  I wonder how long it will be before Corporate shuts this location down.

Certianly seemed like the store was empty.

I doubt Corporate will shut down a store that has an average 15 minute wait time everytime you go in there.

Kudos! Thanks!

[justathought]

I don't like the fact that sometimes it takes longer to check out than it did to find your stuff, either! It's no fun to work all day, make a "quick" stop to pick up a game or ink cartridges, only to find that there is a long line at the checkout! Other business establishments will see this and quickly open up another register because they seem to grasp the concept that after working all day, you're tired and want to get home to your LA-Z-Boy and dinner.

It's even more aggravating when you see a gaggle of employees huddled together chatting 10 feet away.

[Elizabeth-BBY Community Supervisor]

Hi xs11,

Wow, it sounds like your experience last week was the straw that broke the camel's back.  Your time is valuable, and we should make every effort to eliminate unreasonable wait times.  I'm especially concerned that this does not seem to be a unique experience.  Your decision to shop elsewhere is certainly regrettable and doesn't benefit us in any way, so please know that I have shared these details with the store management for further internal review.  I appreciate you letting us know about this and hope you will give us another chance to meet your needs.

Thanks,