Best Buy & Geek Squad Policies

[papke007]

I bought a TV from Best Buy about 3 years ago. I had a deferred interest plan of 3 years to pay it off. I made my monthly payments. I thought I had to pay it off by November. I guess I was wrong, because I Just opened my bill and the accrued interest ($2000) just showed up.  I've made  other purchases with other companies with the financing specials and they always send a special notice or give a phone call before the promo date.  It is ridiculous that in these hard economic times that people are getting screwed over by excessive finance charges.  Is there anyone I can call to voice my displeasure? 

[buddycianci]

You could call HSBC. I wouldn't call the charge excessive because it's not like they added some mysterious amount. It shows on your bill the term length for the deferred interest.

[QuantumThunder]

Why are you angry? You agreed to the financing terms and conditions and didnt pay close enough attention to you bill. You are the only person to blame, unfortunately..... This isint unique to HSBC, lots of banks offer deferred interest.... Consumers need to pay better attention to the fine print.... The banks arent without fault, but the american consumer being too greedy with credit is at least partly to blame for these "tough economic times" you speak of.

[Ryan-BBY Senior Social Media Specialist]

Hello papke007 -

Sarah from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Sarah-BBY Retired: Community Connector]

Hi papke007,

Thank you for taking the time to share your concerns with us regarding HSBC and I am very sorry for any misunderstanding regarding your financing agreement.  As it appears you are aware, HSBC is a separate company from us whereby they provide credit card services to our customers, and for security as well as privacy reasons, we do not have direct access to or influence over their records, policies or procedures. 

However, while I cannot guarantee anything, I wanted to let you know that I am currently researching this matter further on your behalf and as soon as I have more information I will follow up with you again by private message.  So, please keep your eyes open for a “new message” alert in the upper right-hand corner (when signed in) to appear shortly.

Thanks again and have a great weekend,