Best Buy & Geek Squad Policies

[Nokia]

---

ccc wrote:

Funny how all of these paying customers stick together when they are bashing Best Buy.

---

[ccc]

According to e-commerce analytics firm comScore Inc.

Amazon.com was the most popular retail website on Black Friday, followed by Wal-Mart Stores Inc., Target and Best Buy.

Funny thing is if you go to the Amazon forums:

http://www.amazon.com/Amazon-Daily/forum/Fx1FXZJET22FVJX/-/1?_encoding=UTF8&asin=B000QFOD8E

You can find maybe 3 complaints about amazon.com. within the past 3 weeks and most of those complaints have immediate customer service help and happy customers. Obviously, bust buy is just plagued with bad customers.

[Nokia]

Show of hands for everyone that was even aware that Amazon had forums.

[RealGeorgeW Valued Expert]

With a whopping 155 threads...

[RUSerious]

So Best Buy should be considered a success because their forums have a higher thread amount? Maybe like the previous poster said, Amazon had about 3 complaints, BB has a ridiculous higher complaint rate. Funny how posters on here defend BB like it was their family. You guys claim to be here to assist, yet you get caught up in arguments with people who need help and are stating valid complaints.

[RealGeorgeW Valued Expert]

My point was that Amazon, as far as I could tell, doesn't even have a customer service area for discussion such as this one.

[Nokia]

Amazon has a lot more complaints than that. Like George said, 155 threads.

I can't wait until other retailers follow BB's example and start their own forums. You'll get to see that every store has the same amount of complaints.

[User56182]

Are we not digressing from the issue???

BTW, amazon does have forums, but I am not sure whether its anything like this one. I mean I do not know for a fact whether any amazon employees monitor those websites.

And did you know  Amazon does not even have a custom service number. But if you have shopped with Amazon, you will know that most of the time you do not need one and when you do need to talk to a CS, you have options for them to call you and you are talking to someone in couple of minutes. Also the CS usually has an idea on what needs to be done to solve the issue and has rights to take actions unlike my experience here where I assume everyone seems to have the "will" to help, but does not have the "rights" :-) ..

If my opinion matters, I would say that BB CS has a lot to learn before they can even be compared to Amazon's CS policies and employers.

Yes, you are right that maybe there are not too many stores which might have a similar forum. But have you wondered why? Maybe its because they tried and no one posted or maybe they were able to handle all issues on the phone or in the stores.

Also do you really see a point in having a forum where you can just post to vent your frustration and no one can really help or wants to help :-) ..

[User56182]

BTW, I am still waiting for the 3-5 days response time for someone to respond to my issue .. I think this is just day 3 and so 2 more days to go and I am still hopeful :-) ..

If you wondering why am I not just cancelling the order (I have not cancelled the order, BB cancelled it for me without any warning) and forget about this, please read on ..

Like many others, I also do a lot of reading and research before deciding to buy an item, especially an appliance which costs 100s of dollars. So when I decided to buy this dishwasher, I decided on this brand and make long before I had placed the order. I was then just waiting for the thanksgiving sale to shop around for the price. BB offered the best price and so I placed the order with them. They were other places that offered the same item for less, but I did not trust those sutes. I thought BB had a reputation and I would have no issues with them. While placing the order, if they had said that the item is not available, I would have just gone to another store with the next best price and placed the order.

Now I feel cheated because the prices have increased in all the stores by 100 to 200 dollars. And I have also spend a lot of time with CS phone calls and after hearing all those excuses trying to avoid accepting the mistake, I feel I am now entitled to get this item from BB for the price they promised.

[Nokia]

BB is the first retailer to use social media in this way, other than CC.

Unless someone contacts you today, the earliest you'll likely receive a response is Monday.