Best Buy & Geek Squad Policies

[BooBestBuy226]

Apparently Geek Squad Policy is to anger customers, treat them like idiots and be extremely rude. Two GS agents are also trying to tell me that GS is above the store manager. I even told them the exact cause of the problem and they try to tell me otherwise. This is a sign of bad upper and middle management meaning Best Buy corporate and the store manager needs to be replaced. These agents should have been fired on the spot. Here is a clue Best Buy store 226 in Lubbock, learn to do your job and maybe just maybe you all won't look like idiots to the customer. Best Buy receives the ID 10T error in my book.

[Adamtech Emerging Expert]

Hey there! What was the issue with your computer?

[Starflyer59]

hey Boo

What kind of problem are you having with your computer?

[BooBestBuy226]

No computer issue. It was the way they were handling my RRoD 360 #4. I knew the problem for a while and went through to check policies and talk with people. My problem comes from they are not doing their job and I even told them that hey I'm in IT and troubleshoot for a living so I think I know the problem and they still tell me I'm wrong even though I witnessed it. Not to mention how rude the GS is at this location. There was only one guy there that was remotely nice the rest were rude.

[Adamtech Emerging Expert]

Ahh I gotcha, I do apologize for the bad experience.

[Starflyer59]

Sorry to hear that Boo. For RROD problems I would deal directly with MS.  I hope you get everything settled.

[Dorothy-BBY Community Supervisor]

Hello Boo -

Aaron, from our Community Connector team, will be reaching out to you shortly to discuss your concerns.  Thank you for sharing!

[UnhappyBBShoppe]

I have had problems with GS and managers too from the 1604/281 store in San Antonio.  When I called to check on over one month due laptop sent out for service under the Black Tie two year service contract, all they could say was it had been sent for service.  When I asked at 11 a.m. to speak to GS Manager or Supervisor, I was told there wasn't one in the store.  When I asked to speak to Store Manager, I was told there wasn't one in the store.  When I asked for one to call me, they said it would be Mr. Lewis and he would  call after 2 p.m. on Friday.  No one ever called.  I am shocked that BB operates stores at 11 a.m. on Friday without management in place and that a specific request for a call would not be honored.  If Mr. Lewis exists, I would discuss this with him next time I am in the store, but I am not going to shop at Best Buy again.  My last visit will be to retrieve the laptop, if and when it ever shows up and after numerous attempts to track it down, I am doubtful that will ever occur.  I wonder what to do, if it never shows up?

[Aaron-BBY Community Connector]

Greetings,

I was disappointed to learn about your recurring Xbox 360 troubles!  Although I do not know why you would have encountered any difficulties with either our Lubbock, TX store location or our Rapid Exchange program, I apologize if you found this to be the case.  I would be equally disappointed in a similar situation.

If you are in need of assistance with your Xbox 360’s repairs, please do not hesitate to let me know.  Simply send me a private message with the most recent service order number provided by the store and I’d be glad to look into the situation on your behalf.  You can send me a private message by clicking on either my signature below or the letter icon in the upper right-hand corner of the page.