Last night I was treated unfairly and rudely by the Geek Squad manager Ray who informed me he was the be all to end all manager of customer service at this location. I called and reported the incident to corporate, they called him and he said none of it happened. He was asked and told to leave me alone and walk away. I had nothing more to say to him but he refused to do so.
I was accompanied by a close friend who was retelling the story to one of her close friends who also had a bad taste left in her mouth from the same manager. She also called corporate and was told they would handle the situation internally but he was still allowed to treat me with such utter disrespect last night???
We are a country at war, a country in an economic crisis, we are at battle with each other, a country filled with racism and hatred...basically we have huge problems. The last thing I need is someone telling me that I don't know what I am talking about and treating me as if I was the wicked step child that has come home to the unwelcoming selfish step father. Why is this allowed??? I know there have been thousands if not millions of good hard working American citizens trying to change this country and make it the great nation it could be that are out of work and can't find a job. These people just need a job and would do just about anything to pay the bills for their families. Why does he still have his, when there could be several excellent people that would be willing to give more effort and provide a positive experience to every customer they encounter, whether it is a good day or not?? I am beginning to question the integrity of Best Buy when I have never done so in my life.
I did go and get my problem handled at the Ridgemar store, which the manager and geek squad personnel treated me the way a customer should be treated. They were excellent!!! They are everything that store 176 should be and could be and once was.
I should know, I have shipped there since the day they opened, been in the lines at 2 am on "Black Friday" every year eager to spend some serious cash. It is tradition that has now been broken. I nor my family plan on standing in Hulen's line. I am not alone in my feelings either, with others experiencing the same abuse and neglect, no wonder Circuit City has become more popular in my area.
Thank You or your time and concern...I wish things were different. I hate switching regular routing and changing tradition that is eagerly awaited all year long.
