09-24-2010 02:44 PM - edited 09-28-2010 11:10 AM
As an aside, since February, I purchased a $100 Bluetooth headset with BlackTie, consulted my father to purchase an $800 lap-top computer with BlackTie, joined the rewards program, purchased various other electronics and camera supplies and products for both work and personal, totaling at least $2,000, consulted others to purchase from Best Buy…This week I have to purchase a new washing machine and LED TV for work and Best Buy actually has the BEST price on the washing machine…
I also went to the local Sprint Store and shared my story, they told me, they would have given me a new phone if I would have had my phone but Best Buy has it for supposedly 30 days. That's customer service when a store that didn't even sell me the phone offered to help solve my problem! OBTW, they said that what Phil did by advising me to cancel my contract and resign with Best Buy is considered a HUGE NO, NO, but should I expect anything but unethical from a company that misleads their customers and treats the pre-paying customers like dirt?!
Thank you for reading this, hopefully someone will learn something. The CS survey asked if I learned something from this experience...I sure have, I learned a new rhyme. Best Buy is the name of your store and this has been the WORST buy I have ever made! Best Buy = WORST Buy and Black Tie = Black Eye!
09-25-2010 05:09 PM
Formatting is Golden.
09-25-2010 09:20 PM
Eeeeek... Wall o' Text.. resistance is futile.
09-27-2010 02:10 PM
09-28-2010 05:53 PM
This was quite the email you’ve sent us! I was very disappointed to read that you have yet gotten a response to the many concerns you have had with your current cell phone repair. Knowing how smart phones have become an essential part of many people’s lives, I understand that it can be difficult to go even a day without one.
Our Geek Squad® Black Tie Protection (BTP) plans for mobile phones will cover failures with the phone due to manufacturer’s defects and Accidental Damage from Handling (ADH) such as drops or liquid spills. For most phones, service is the first option that is provided if a failure occurs. When any item goes in for repair through us, we do our best to return that item as quickly as possible to you, as it certainly does not benefit us in any way to keep your item longer than necessary.
The loaner phone program is actually something that we provide as an option to our customers, regardless of them having a BTP or not, so that they are still able to make and receive calls while their phone is in for service. The phone options can vary by store, however it is my understanding smart phones are generally not available. While I realize the Blackberry provided to you was not easy to learn, I was glad to see that Angie was able to provide another option other than the basic phone they originally had available. I apologize for any inconvenience the learning process may have caused you and your wife.
In regards to your current repair status, I am sorry to read that you have not received an update to the current status of the repair as you had requested. I did locate your service order and was able to obtain some information myself, which I would like to discuss with you and I’ve sent you a private message to do so. To check your private messages, first ensure you are logged into our forum, and then click the envelope icon in the upper right corner of this page.
10-07-2010 01:43 AM
Once again, I am reminded that Black Tie really means BIG BLACK LIE or BLACK EYE, whichever you prefer! My post of a week or so ago tells the sad story of yet another customer who is nothing but a wallet to this big box corporation who has zero concept of customer service or service in general. All they are here for is to push the toys out the door. But when they come back in, the front door, the cog stops and everything goes into complete meltdown. I learned tonight that I am an idiot for purchasing anything from this company much less a "protection plan." I would be better off purchasing condoms from the 99 Cents Store for protection! I wont bore you now with my 3 page tirade (you can look it up 9/28, BEST BUY = WORST BUY...BLACK TIE = BLACK EYE) but this evening, I had to come back 2 x to get my phone despite the fact that I had to leave a 150 deposit for a loaner I couldn't even use. This evening, I spent over 2 hours trying to pick up my "repaired" phone only to be scolded as I was leaving for telling the mobile manager that I don't agree with him. "How dare you get rude with me after, blah, blah, blah..." All I did was tell him that I was NOT going to sign a piece of paper that says that "I recognize that repairs have been performed in a manner that is satisfactory to me" when I don't even know if the phone works, and guess what, IT DOESN'T!!! I now have a phone that does not only work but tells me to call customer service...HOW CAN I CALL CUSTOMER SERVICE WHEN YOU DIDN'T FIX MY PHONE AND MADE ME GIVE YOU BACK THE LOANER??? I tried to communicate with one of the moderators who reached out to me but she never responded back and yes, my worst fears came true.My phone was NOT fixed! I guess the "No Lemon Policy" will kick in just around the time I am eligible to break my contract so I will leave and they wont have to pay out the money they should have in the first place to fix the darn thing! Please search the tags for HammertimeAZ, Black Eye, or Worst Buy and you will get the first 1/2 of the story..There's another few experiences I will be sharing, in the very near future, when my blood pressure drops from 200/150 UUUGGGHHHH!!!!