To Whom This Concerns
I purchased a Blackberry Tour 9630 on 12/5/2009 from for Sprint at the best buy mobile store in Exton, PA. I got the phone around 9:39 pm at night according to the receipt. When I returned home the phone would not charge unless I positioned the phone on its side. I was going to return the phone that night, but the store closes at 10pm so their was nothing I could do. The next day the phone worked perfectly fine so I did not see the need to return the phone. During the course of the next couple days the phone worked fine. On Monday December 14th 2009 the phone started to have the same issue. I assumed it was the charger, so that prompted me to use my girlfriends charger, but it still would not charge unless it was at a "perfect" position. I then made the decision to return the phone because I do not want to have a defective phone over the life of my contract.
I called Sprint on December 14, 2009 to figure out what to do, and they told me since I was still within my 30 day period I could exchange the phone for the same model or something else. On December 15th, 2009 I walked into Best Buy mobile in Exton, PA to exchange this phone. When I walked in their I explained to the manager what happen and he ripped the phone out of my hand (no lie) and said the charging dock on the phone seems to be out of place. I told him Sprint said I was entitled to exchange the phone since it was within 30 days and the phone was defective. He told me he would not return the phone because I jammed the charger into the phone which caused it to break. I told him I never once jammed the charger into my phone and the phone had issues the night I brought it home. He told me I should have returned it the next day; and I proceeded to tell him well that would be so, but the phone worked perfectly fine until December 14th so why would I return it? I then proceeded to show him the pathetic process in which I must follow in order to charge my 10 DAY old phone. He then said in the most ignorant tone "don't have to waste your time showing me, because I am not going to return this phone. You broke it so I am not taking it back." I started to get extremely annoyed because I NEVER broke a phone since it was having the issue the night I brought it home, and I for one know that if your phone is having issues in regards to charging it, you NEVER jam the charger into the dock or it will damage it more. All I wanted was to exchange my phone for one that works. This manager was completely rude, condescending, and disrespectful to me due to the fact I am young. I was completely shocked because whenever I am in bestbuy I am always treated with respect.
After I left I called sprint to inform them what happen and they told me to take it to a sprint repair shop. I brought it their explained the situation and they examined the phone and they concluded that I did not damage the phone by jamming it in the dock so therefore I should be entitled to an exchange. Is there anyone that can guide me in what to do next? Should I goto another best buy or should I keep fighting this pathetic manager who dose not want to exchange the phone because according to an associate their they loose money on each return/exchange.
UPDATE: I called Best Buy Customer 1-888-BESTBUY support around 8:15 pm and the lady told me she could tell their waseven more problems with my phone with regards to the call quality. I never knew this since I had full bars and she said she could not hear me correctly. She made numerous attempts to call that best buy mobile store to talk to the manager, but they continually let the phone ring. The store closes at 10 p.m. and she tried for 30 minutes and no one answered the phone. She told me I should be entitled to exchange as well. I need to exchange my phone and I want to file a complaint against this person. This is ridiculous that he is screwing me out of a phone that I used my hard earned money for to buy!!
@Dorothy_BestBuy
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