Best Buy & Geek Squad Policies

[RealGeorgeW Emerging Expert]

30 days is how long we guarantee our service for. That's it. That's why the data was deleted off our backup server. If we were to keep EVERY backup we do, we would have stacks and stacks of hard drives. We are not a data archival service.

The first person who told you $250 was correct, as was the second person who told you $99.99, both were correct in different ways.

$99.99 is our in store back up if the hard drive is still functioning. Yours may have been going bad and just happened to work the second time you were in. The first time it may have appeared to be dead and would then have needed Data Recovery Services which DO start at $250 and can go up to $2000 depending on the severity of the hard drive.

Getting an entire refund for a data back up is a rare occasion, so I'm glad that you were able to be refunded. As for him lying about the manager being there, you didn't ask for the store manager. You asked for his manager, than his supervisor. As stated in the other thread on here, there's ALWAYS a manager you can talk to.

As for you swearing, I don't care who you are, if you start swearing at me, I'm going to ask you to leave, or get a manager to escort you to leave. Get mad, I can't blame you for being mad, but verbally assaulting someone is NEVER called for. Let me repeat. EVER. You're a big person, use grown up words.

[rthaoher]

Yea...yadayada away.  Who's grown up here anyway?  I honestly know there isn't customers in this world who "wouldn't" handle what I've gone through in a GOOD MANNER because that was an unexcepteable "CLAIM" one of the "geeks" called informing my data will be lost without my knowledge.  Besides, like you said, you're a BB employee "who" doesn't like words such as profanity in your FACE or ONLINE because it's a job (or your life -lame), but it's also your job that I, as a customer, get gurantee satisfaction for my money especially when it was important to me!  In that case I know no customers gets a phone call from any BB employee regarding their product so I advise you to look at yourself and stop saying what's in the fine print when noone mentioned it.  It made me trust you "geeks" in that sense because lying will day back fire and this is no threat because like the world says "what goes around comes around" that is karma.

As for the prices that changes with differen't "geek" personnel, I don't believe it, you "geeks" have no respect and no consideration of all the customers who goes in and out the door because money is what you pride for.  & So what I got my money back because it's rare.  If I wouldn't have, my lawyer would've been in there because those were memories of my children growing up which was worth more than any employee.  For manager wise, at least all the employees should recommend the store manager rather than the departments manager because it's just frustrating talking to someone who doesn't care.  So exactly said, YOU DON'T CARE!  You'll find any excuses to make yourself not responsible for any damages because it's your "job" to gather money and not satify customers.  That is also why CC is out.  Am I right?

 *Nonetheless I'm not arguing with you nor am I threatening you, this is what I am still feeling from the bottom of my heart  =)*

[rthaoher]

Did you read my forum yet?  I posted my WHOLE story so if you're OF age and can read, read ahead =)

[RealGeorgeW Emerging Expert]

Well then I'm sorry, but I have tried to explain the reasons why your data was deleted, and the pricing for our data backup/recovery and why you may have been offered both options.

I really don't know what else to tell you.

[rthaoher]

Why did you delete my comment?!  It was my experience in the store for the day, but I know why.  You just don't want any CUSTOMERS to view it because they'll know what BB have done to me.  Best Buy should be ashamed of having employees who deletes valuable pictures and video of memories!  Yet you don't show no sincerity!  I'm going to inform better business bureau for your corruptions!

[Elizabeth-BBY Community Supervisor]

Hi rthaoher,

I've asked Aaron, one of our Geek Squad Community Connectors, to look into this situation and follow up with you.  You should be hearing from him shortly.

Thanks for your continued patience,  

[Aaron-GS Community Connector]

Hey rthaoher,

While I cannot provide an immediate resolution to this issue, I assure you that I am currently working with your local store to determine what can be done to assist you. I will be in touch with you via private message once I receive some additional information, so keep an eye out for further communication over the next few business days.

Thanks for your patience,

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.

Case #: 58160587

[rthaoher]

Okay, so it has been more than a couple of business days.  What's the result?  I really want to know what went wrong and I don't care about the 30-day period because they lied to me when they said they had called me since they didn't.  I am also willing to pay back the $99.99 to get it back.  I really am asking you to help me because the data was very important for me and my family.  Also I know for sure if the geek squad deleted my data, they can get the data back.

[rthaoher]

Also, my e-mail address was banned?