Best Buy & Geek Squad Policies

[hmr]

IMO the 14 day in-store price match policy on computers is too restrictive, especially if you are price matching the EXACT SAME ITEM at the store where the purchase occurred. I recently bought a Toshiba laptop and I've watched the purchase price of this item be reduced twice shortly after my purchase. I just barely caught the first price cut but missed the second one as it falls beyond 14 days. This is very frustating and not customer friendly. A standard 30-day price guarantee on all electronics is more reasonable.

P.S.  Actually, there was three ( 3 ) price drops in the span of about 3 weeks. I bought in at the first price drop then two ( 2 ) more price drops followed thru today.  IMO this is far too much price volitility. BBY can't expect much customer satisfaction on this issue with this amount of adverse price activity.

[Nokia]

Every retailer that sells laptops has the exact same policy.

[b12njoy2010]

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Nokia wrote:

Every retailer that sells laptops has the exact same policy.

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Not true.

[Nokia]

Go find me a retailer with more than a 14 day R/E period on laptops, please.

[b12njoy2010]

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Nokia wrote:

Go find me a retailer with more than a 14 day R/E period on laptops, please.

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If anybody's got something to prove it's you.

[Nokia]

Go ahead. I checked it a long time ago. All retailers have the same return policy for laptops.

[RealGeorgeW Emerging Expert]

Thought I'd do some legwork for you Nokia

W@lmart - Computer hardware: Must be returned with any included software within 15 days of receipt.

F ry's doesn't even accept returns from Apple, Compq, HP, Inel, Misubisi, Sony, or Toshiba

Ultimate Electronics - 14 days for computers, monitors, projectors, camcorders, digital cameras, car multimedia and radar detectors.

In fact, the only place I could find anything longer, was for online purchases, which is mostly due(according to Amazons phone rep) to time for shipping. All Brick/Mortar stores were 2 weeks.

[SlimJim77]

While a 30 day price match policy would be a tightwad's dream, most level-headed folks realize any guarantee of a low price is better than none.

[CrimsonRain]

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Nokia wrote:

Go ahead. I checked it a long time ago. All retailers have the same return policy for laptops.

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Yep, one of the biggest reasons being that technology changes very fast. One week it's the HP DV6-2145DX and in two weeks it'll be the HP DV6-2150DX.

[Helen-BBY Community Connector]

Hello hmr-

Thank you for contacting us with your concerns regarding our Price Match Guarantee.  As you are aware Best Buy® will match the price of an item, if you find a lower advertised price on the same available brand and model prior to your purchase or during the exchange and return period (14 or 30 days).  Please check the following link for more detailed information:

http://bbyurl.us/PriceMatch

We appreciate your willingness to provide us with your feedback and I apologize for the disappointment we may have caused you. Please let me know if you have any additional questions or concerns.

Sincerely,