Best Buy & Geek Squad Policies

[rlcasas]

Sony published an ad in The Miami Herald offering special pricing at several area retailers BB, CC, BM on a Sony KDL46Z4100 with DAVHDX576WF...$500 off. I went to purchase at BB last week and was told this was a mistake..."BB  only advertises on their weekly flyer". but that anyway the Sony KDL46Z4100 was out of stock...and therefore BB had "no incentive to even try to sell or would order the product".  I checked daily until the Sony 46Z TV was in stock and went back today....TV was in stock...but BB would not honor last weeks ad...claiming now offer had expired....extremely dissapointing! 

[Allan-BBY Community Connector]

Hi rlcasas,

I was sorry to hear we weren’t able to get you the TV you wanted, and at the price you wanted to pay. Our weekly sales run from Sunday and end on the following Saturday, and if a customer wants to purchase a product that is currently on sale but we don’t have any more in stock they would need to get a raincheck for that sale price. To get a raincheck a customer would need to request one while the product is on sale, and there would need to be no exclusions that don’t allow rainchecks on the sale. I did see a Sony 46 inch LCD TV model  KDL46S4100 on sale for $1299.99 in our weekly ad that ran from 12/14/2008-12/20/2008, but there was no sale in our ad that included a Sony 46 inch TV model KDL46Z4100 that also included the Sony home theater system model DAVHDX576WF. It is true that if a sale has expired and the customer does not have a raincheck for the sale price we would sell the product at the current selling price to the customer. I would like to see if there is some kind of resolution I can get you in this matter so I am sending you a private message. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,
Allan
Community Connector
Best Buy® Corporate