Best Buy & Geek Squad Policies

[Aaron-GS Community Connector]

Hi arms1_9_9_2,

I realize this may not be the answer you were hoping for, but deusexmachina and Mbrguy are correct: your laptop would need to be sent back out for service if you’re still experiencing difficulties.  If you aren’t able to visit your local store though, you do have the option of seeking support through the manufacturer itself or another factory-authorized service provider in your area.  You can then seeking reimbursement for any qualifying hardware repairs under your service plan.

If you’d like information regarding our repair reimbursement program under Geek Squad Black Tie Protection, please let me know.  I’d also invite you to send me a private message with your new service order number if you do ultimately decide to return to the store – I’d be glad to monitor any necessary repairs on your behalf.  You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.