Best Buy & Geek Squad Policies

[RealGeorgeW Emerging Expert]

Just ask the store to show you where it says that in actual policy. If not, a link was provided above that shows the current policy.

[deusexmachina Valued Contributor]

It'll take a few days for a community connector to respond to this post...but I'm sure you can just ask them to pull up the return/exchange policy on their computers if they didn't get the memo or something. If they still refuse, ask for the managers name and call consumer relations @ 1-888-BestBuy while you're still in the store.

[philote]

Thank you both for all your help. I will atempt to return the laptop tomorrow. I will post how it went as soon as I get a chance.

[Dorothy-BBY Community Supervisor]

There should be no restocking fee on this computer, regardless of whether or not it is defective.  The only products that still carry restocking fees are Special Order products.

If you encounter any issues, please contact me here by either posting on the thread or through private mesage.  Thanks!

[philote]

Thank you all for your feedback. I successfully returned the laptop today. I talked to a different manager at the store she told me there were no restocking fees; to my relief. I also told her about the manager that treated me poorly telling me that he would charge me the 15% restocking. She appologized for his actions.

Once again, thank you for your help.

- Joe