03-28-2011 03:44 PM
I purchased the Asus G73SW last Thursday (March 24, 2011). I was having issues with the Windows updates, they did something that caused random BSoDs. While researching to figure out how to fix the Windows issue I ran across this post on the Notebook Review forums http://forum.notebookreview.com/asus-gaming-notebo
If this information had been made available anywhere other than a forum, I would not have bought the laptop.
Now, the manager at the Best Buy that I bought the laptop form tells me that my options are to keep the laptop, exchange it for the same laptop or loose $195.00 (roughly 15% for restocking). I feel that Best Buy has misrepresented the laptop and that I should get all of my money back to buy a laptop that actually preforms to the stated specs. I have a feeling that I will just be made to eat the restocking fee cost, but I wanted to let Best Buy and other consumers know that this is not acceptable behavior.
If Best Buy carried a laptop that I could replace this one with (even paying the difference) I would have no issue going that route, but as far as I can tell they do not.
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03-28-2011 03:46 PM
03-28-2011 04:33 PM
03-28-2011 05:44 PM
There are a few more items on the back of my reciept than show up on the page you posted.
Under "Restocking Fees"
- 15% for opened notebook computers
- restocking fees apply unless: you are a Reward Zone Premier Silver Memeber, item is defective, or the fee is prohibited by law.
03-28-2011 06:22 PM
03-28-2011 06:41 PM
I need a Best Buy moderator to come on here and tell me if I should or should not be charged the fee. If I should not, I would like to print this out and show the manager if/when I am told that I have to pay the %15 fee.