Best Buy & Geek Squad Policies

[Mbrguy Emerging Expert]

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friedpasta wrote:

Not that this matters on here, since it's the busiest complaint board I've ever seen 

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Let's see, Best Buy probably has more than 20 million people walk through the doors every month and we see about 100-200 complaints on these forums per month.  Yup, 200 out of 20 million sure is a lot and makes it extremely busy.

[friedpasta]

This complaint board is only a tiny fraction of disgruntled customers, and is still the busiest board I see (and, I am researching these things every day for a living). I hear even more by word of mouth (again, what I do for a living ).

So, keep going there or working there or lurking or whatever it is you do.  We won't be; we should have listened to the many people who told us not to go there in the first place.

[Bob_A]

friedpasta said: 

" Apparently, Direct TV reps are allowed to sell and answer questions about the actual televisions - since there is no other explanation " 

I beg to differ. There is at least one other explanation. Which is that there was a communication failure. Unlike some others, I have never had any type of affiliation with Best Buy. Therefore, I lack any subjective motive for defending BBY. Instead, I am merely trying to apply some common sense, and logic. 

The representative from Direct TV. Would have zero incentive, or motive, to encourage your son to buy any particular TV from BBY. Without also expecting your son to sign up for Direct TV service. And to do so right then and there. Or, do you really suppose, that the Direct TV representative was actually an under cover BBY salesman? Who was masquerading as an objective Direct TV representative, for the purpose of tricking your son into buying more TV than he really wanted? 

The problem probably started to develop. When your son naively bought into the false notion that he could actually get something for nothing, a $250 non-existent "Free Lunch", so to speak. A false but convenient assumption. That allowed him to rationalize that he could buy the more expensive bigger TV, that he probably coveted to begin with. At no additional cost to him.

It's not unusual for teen teenagers to make mistakes. I certainly made my own share of teenaged mistakes. It is how we learn.

If your son learns the lesson that there is NEVER, EVER, any such thing as getting something for nothing. Then, it will have been a cheap and worthwhile lesson. That will serve him well for the rest of his life. 

However, if your son is encouraged to believe that he was the innocent victim of a vast conspiracy. Then that would not bode well for him.

Good Luck 

[candacec1985]

so did they resolve the issue? If so, how? Because im in a somewhat similar situation. I was told if I ordered directv (8/11/11-they day I did it) that I would get  a $50 best buy gift card. After spending hours on the phone with directv and best buy, im still stuck. They are both blaming each other and no one will help me. On top of that, I was offered that promotion when supposedly the promotion ended 7/20/11. So the directv person lied. And I dont know what to do. Thanks

[The_Legend]

LOL, Any and every Directv employee that works in my office knows extensively about Directv and Best Buy products. In fact, I make it a point to always assist Best Buy employees in getting Best Buy credit cards. And I think its the other way around - Best Buy knows that Directv employees make the store and themselves money and suggest Best Buy products, so its best that the Best Buy employees stay out of Directv associates' boundries.

[rhiita]

As a former home theatre sales associate in bby and a current direct tv salesman...

I would just like to inform you that im pretty sure despite what your son says he just wasnt paying enough attention to what the direct tv guy was saying...  majority of us ive talked to do know what we are talking about.. currently our promotion offers a 150$ bby gift card with the purchase of direct tv... and i know a couple of weeks ago bby was offering a 100$ gift card with select larger samsungs.   the dtv guy was probably explaining the possibility of 250$ in gift card bonuses...    and while i do try to help ppl in bby mainly to build a trusting customer relationship with them... i really dont care if they spent 0 or 10 million dollars in the store...

dtv benefits in noooo way at all over what a customer purchases. therefore i find it highly unlikely one would try to upsell a customer on a tv.  we mostly just help a customer out when all the bby sales associates are busy and a customer has quick questions... we are there to sell direct tv only. and only make commision off direct tv.

[FriedGold86]

you seem to have your heart in the right place, but if you notice, the last post on this thread was from April 2012. So it's not really an issue that is relevant any longer, the original poster probably isn't even on the board anymore.

[twisted_angel97]

As a DTV sales rep, I'd like to apologize for the misrepresentation that was had. 
We're taught to assist the customer and make them aware of any promotions that BB is doing with DTV at the time. We are never taught to misrepresent ourselves or misinform the customer to make a sale. Also, most of the time our reps are highly knowledgeable about the products we are selling, and if we are cannot answer questions we are explicitly told to assist the customer in finding an actual BB associate to assist. Of course we are in the store to sell DTV service, but never at the expense of customer service. 

[LiquidTension87]

Why does this thread keep returning from the dead?

[FriedGold86]

Herbert West, re-animating dead threads?