Best Buy & Geek Squad Policies

[dbvirago]

I posted this in appliances before I saw this forum. If there were a customer service email address on bestbuy.com, it would have been easier.

http://www.forums.bestbuy.com/t5/Appliances/Dryer-Installation/td-p/510875

[dbvirago]

We just bought a new dryer from Best Buy and it was delivered today. When the guy was finished, the dryer was so far away from the wall, the exterior door wouldn't open. The installer said it was because of the vent hose and it wouldn't go back any further. After he left, I looked closer at the vent and a picture of the hose kit we had to buy with the dryer. The kit online shows two 90' connectors. If he had used one at the wall as well as the dryer, we could get the dryer closer to the wall. 

[Ryan-BBY Senior Social Media Specialist]

Hello dbvirago -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[dbvirago]

Haven't heard from anyone on this. Meanwhile I reached out to the 6,440 people in my G+ cirlces and 4,973 facebooks friends. I go many dozens of responses, most of which, besides questioning using Best Buy to install appliances said that the elbow should have been installed on both ends. Since the kit I had to pay extra for came with two elbows, I would tend to agree. 

[Allan-BBY Community Connector]

Hi dbvirago,

After looking at the picture of this dryer hook-up, and hearing that you can’t open the dryer’s door, I can certainly understand your concern. I could guess as to why this delivery team might not have been able to use both 90 degree connectors, but I would rather find out if there is any possible resolution to your concern.

I have emailed the management of the warehouse that delivered this dryer asking them why this unit was hooked-up as it was, and if there is any resolution they could provide you in this matter. Once I hear back from them I will post back to this thread.

Thanks for posting,

[dbvirago]

We have a different set of techs coming tomorrow to look at the problem. Thanks for your help. 

I would be interested in why you think the 2nd 90 couldn't be used, just so I am prepared tomorrow. 

Also, it wasn't the dryer door we couldn't open, it was an exterior door in the room. The tech asked, "Do you use this door much?" Not really the point. 

[Allan-BBY Community Connector]

Hi dbvirago,

I hope things go better today with the new delivery team. I was merely guessing that there could have been a reason the initial team didn't use the second 90 degree connector. Sorry for misunderstanding what door you were referring to. I did hear back from the management of the warehouse that delivered this Dryer, and they also confirmed they will be doing their best to get this resolved for you.

Thanks,

[dbvirago · Accepted solution]

Okay, to wrap this up. Two techs came today. Short answer, neither before, during or after did they believe my solution would make a difference, but in the end, it got done. I think part of the problem is educating the techs. My laundry room is a large room and if it weren't for the exterior door and the placement of the dryer it wouldn't have mattered. For someone with a laundry closet inside bi-fold doors, a half inch could be a deal breaker.

Long version and picture:

They took a look and listened to my explanation and suggestion. Neither thought it would make a difference. They showed my the elbow and explained how that would hold it out from the wall. I showed them that it would hold it out 6" and it was currently out 7".  They were still skeptical, but I said let's try it. They called me back in a few minutes later and showed me that the reason the first tech didn't use the elbow was that the vent was sticking out too far from the wall. (I suspect this is what Alan was thinking.) The builder should have never done that but maybe in the days of flex hose it didn't matter as much. 

At any rate, if the first tech had shown me that, I would have made the same suggestion I did with these guys which is, "Well, let's cut it off." I realize that would be outside their scope, but I grabbed my tin snips and cut it down to an inch or so in about 30 seconds. Once again they told me the elbow would still hold it out the same amount, but I said humor me and they did. I tried to explain that even a small amount would help, but more important, the two elbows would prevent me from crushing the flimsy aluminum vent hose (which even the slightest pressure will do).

He got it on and we pushed it back. I was then able to show them that I could push the dryer back tight up against the elbows and it was impossible now to cruse the hose. I also showed them that we had gained almost two inches.

This image is tougher to see, but the top elbow going into the wall not only sends the hose out parrallel to the wall and dryer so it isn't in the way or has to be bent, but it prevents the dryer from crushing the hose.

It wasn't pretty, but it got done. I'm sure this is encountered often. Techs need to understand getting the dryer as close to the wall as possible without damaging any components.

Thanks for handling this

[Installer]

For the record I can tell from the picture that this is still not done right.  You have a female receptor on the 90 elbow going ONTO the venting.  Internation Residential Code clearly states that male adaptors must go OUT of the house.  You (or them) still have this backwards.  The venting coming from the wall will collect lint and create a dangerous fire hazard.