12-26-2008 06:47 PM
Mods: any ETA on my digital coupon and shipping refund?
B.H., according to Elizabeths' cut and pasted copy of BBs' so called 'Delivery Guarauntee', "Best Buy will automatically email affected customers a unique digital coupon no later than January 1, 2009. Please note that any UPS delays DO NOT qualify for the holiday guarantee.", they are blaming UPS. And You, I and probably 90% of customers who, like ourselves, believed that BB would take the appropriate actions (ie; communicating with UPS and upgrading delivery options to expedited, 3 day, etc.) to ensure ontime delivery, will not 'qualify' for the coupons.
Anyone who actually receives a coupon, PLEASE post! So that the rest of us may have hope. (Yes, I'm being sarcastic, like $20 is going to make up for the hassle they've caused me.)
12-27-2008 07:27 AM
This exact offer is what was communicated to customers on our website with regard to our Holiday Guarantee: "If you place a qualifying order* at BestBuy.com by 11:59 p.m. local time on Sunday, December 21, using Standard shipping, by 11 a.m. ET on Monday, December 22, using Expedited shipping, or by 11 a.m. ET on Tuesday, December 23, using Express shipping, we guarantee that we'll attempt delivery on or by December 24. If we don't, you will receive a $10 or $20 Best Buy digital coupon
I was not provided with this information as I ordered at the store. The associate never mentioned BB had a back out of the guarantee plan nor is it on any of the paperwork I received.
12-27-2008 08:04 AM
12-27-2008 09:27 AM
My order was placed the morning of 12/18 and it was shipped on 12/19. I checked the tracking on 12/20 and it showed a 12/29 scheduled delivery. My package sat in Hodgkins for two days and actually made it to Houston on 12/24, but it hasn't made it to my house yet.
When I called BB customer support on 12/20, they admitted they screwed up and offered to refund my shipping on the spot. I told them I'd rather not have the package since it was a Christmas present and she undersood, although there was nothing she could do to help.
BB is clearly in "nickel and dime" mode right now, probably due to direct orders from senior management. I just want my $20 so I can get my wife something to complement her gift from Staples.
12-28-2008 07:25 AM
Yes we can read and no, delivery was NOT attempted on or before 12/24.
It doesn't matter if they shipped it via UPS, DHL or whatever. The failsure is BBs quality control problem, not the carrier.
Simply put, BB didn't put measures in place to ensure that packages would be delivered on time.
12-28-2008 06:15 PM
You guys shipped it out within a day, just with the wrong shipping method. You can't ship something out UPS ground on 12/19 and "guarantee" a delivery attempt by 12/24.
Your phone support person even admitted it was a screw up.
12-29-2008 05:18 PM
12-29-2008 09:05 PM