Best Buy & Geek Squad Policies

[jayjay1001]

When does my status change from "Checked-In" to something else on the geek squad site? Gentleman told me it would of been shipped out yesterday morning. I was just seeing if they had different status's as far as like Checked in, shipped, received, etc...

[Mbrguy Emerging Expert]

Does anybody else find this thread a bit ironic?  It's like buying a used car off of someone and then going to the dealership that sold it and chastising the dealership for one of the options on the car that was sold to the original buyer even though the original buyer consented to those options when purchasing.  Sorry, just still trying to wrap my head around that one.

The original purchaser purchased the Black Tie Protection Plan along with the Xbox and they agreed to the Terms and Conditions.  When you purchased the Xbox used, that Black Tie was able to be transferred to you.  If the original purchaser didn't give you the copy of the Terms and Conditions, you can find it at the Geek Squad website.  But you are talking about contacting the BBB?  Sorry, but I fail to see the logic in that.  

Any issues with the Black Tie Protection Plan and what it entails would have to be taken up with the store at the time of purchase or within the return period of that plan.  Normally when you purchase an item used, it is purchased "As is, Where is".  If the seller of the item (the person you bought it from) mis-represented the plan to you or mis-understood it when explaining what the plan entailed, then that must be taken up with the seller since the seller was the one who sold you the item with the Service Plan.  Best Buy cannot be held responsible for an end user misrepresenting the Terms and Conditions to you.

If the seller was under the impression that the Terms and Conditions were different from what they are, then they have the right and responsibility to return and request a full refund within 30 days or a pro-rated refund after that.  The Terms and Conditions of ANY Service Plan in the market today constitutes a legal contract.  I for one will not enter into a contract without reading what the contract says.  Best Buy gives plenty of time ( a full month ) to read over the Terms and Best Buy cannot be held responsible for customers who fail to do so.  If I am selling a computer to a customer and they are purchasing a Black Tie Protection Plan and they want to personally read over the entire Terms and Conditions pamphlet before they make the purchase, I am perfectly happy to allow them to do so.

Let's do an imagination exercise:  Imagine if you purchased a 40 inch LCD television and a Black Tie Protection Plan to go along with it.  Let's say a year later, the television experiences a power surge and stops working and you bring it in to be sent off to service.  How would you like if Best Buy said that we didn't want to send it to SVC for the power surge even though the Terms and Conditions may say that it's covered?  Would you allow us to change the Terms and Conditions away from your favor?  Of course not.  It's the same thing to get mad that Best Buy is exchanging an Xbox for a refurbished Xbox when the Terms and Conditions state that this is what the Plan covers.

Best Buy will honor the Terms and Conditions of the Black Tie Protection Plan because it is LEGALLY Obligated to do so and it is LEGALLY Obligated to NOT stray from the plan on either side.