Best Buy & Geek Squad Policies

[nmfrancisco]

Like all the others... we were conned by HSBC/Best Buy and were charged for the debt cancellation fees.  We thought it was some sort of city/state fee until I did some research and found out that in order for us to not have been charged we had to have told the person who signed us up for the account.  Had I known about it, I would have said NO...

We cancelled, but not before receiving almost 290.00 in charges for the Debt Cancellation.  Now instead of our pay off amount being 1600.00 it's 1890.00!!! 

Will it work to file a complaint with the BBB to receive a credit to our account?  Has anyone had success getting their money back from this STUPID fee???

[starhelper2587]

What you read on the internet in regards to being required to tell the associate you didn't want the debt cancellation on your account when you signed up for the CC was untrue.  The debt cancellation program never starts automatically.  You would have signed up (maybe accidentally) by not fully reading the contract you were signing when you signed your name on the keypad at the BB store or it also could have happened when you called to activate your card.  I have a BB credit card and I was asked when I called to activate my card if I wanted to be enrolled in the program.

Filing with the BBB won't do anything but document a complaint.  Though it's not fun, you need to call the phone # on the back of your card and dispute the charges directly with HSBC.  BB corp and BB/GS associates have no access to you BB CC account since the card is strictly administered by HSBC, which is a 3rd party bank.

However, one of the Community Connectors (who work at BB corp) should be along sometime this week to assign your issue to someone to work w/ you and HSBC to come to a resolution.  Keep in mind threads are assigned in the order they are posted, and CCs don't work weekends, nights, or holidays. 

[Sarah-BBY Retired: Community Connector]

Hi nmfrancisco,

I am very sorry to hear that you had also opted into the HSBC Account Shield protection service with your Best Buy® credit card by misunderstanding, and for the fees you received as a result.  Please allow me to assure you that it is our intention to provide clear and accurate information to our customers at all times, and I will make sure the information you have provided is reviewed for future quality purposes.

Also, while HSBC is a separate company from us whereby they administer our credit cards to our customers, I would be happy to see if there is something I can do to help!  In order to get started, I will need you to send me a private message with your name and phone number as they appear in your account.  You can send a private message to me by clicking on the “private message” envelope in the upper right-hand corner of the page and then composing a new message to my username “SARAH-BBY”.

I hope to hear from you!