Best Buy & Geek Squad Policies

[gabulldwg]

Here is an idea.  How about answering the phone.  I have just spent the last two days at different intervals attempting to contact local Best Buys in Gwinnett County (GA). Checking to see if the stores have a Transformer Prime in stock.  Two of the mobility stores just ring of the hook, no answer.  The big box stores are a hit or miss.  Mostly miss.  Spent 20 minutes on hold at lunch today, had to give up because my lunch was over.  I spent at least that long yesterday.  As a customer who values there time and money it would be nice to be able to talk to live individuals inquiring as to stocking levels.  My success rate calling 4 stores was about 10 %.  Too bad I have gift cards.  I would spend my time looking for a store that is accessible.

[QuantumThunder]

Why didnt you just go on bestbuy.com and order the movie for instore pickup?

[rwillen]

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QuantumThunder wrote:

Why didnt you just go on bestbuy.com and order the movie for instore pickup?

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He's looking for an Android Tablet not a movie, and the online inventory isn't always 100%.

[tiggus]

Thanks Quantum, but a Transformer Prime is a tablet computer, not a movie.

http://www.bestbuy.com/site/Asus+-+Transformer+Prime+TF201+Tablet+with+32GB+Memory+-+Gray/4038674.p?...

[Blake-BBY Community Connector]

Hello gabulldwg,

Welcome to the forums!

I'm sorry to hear that you weren't able to speak to a store representative.  I'll send an email to the management at the stores to make sure that the phone system is functioning correctly and document your situation. 

Unfortunately, I checked the inventory for the stores in your area and it appears that the item is currently out of stock.  I apologize for the inconvenience.    

[QuantumThunder]

Whoops my bad... I should learn to read :-)

[Nytwyng]

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rwillen wrote:

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QuantumThunder wrote:

Why didnt you just go on bestbuy.com and order the movie for instore pickup?

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He's looking for an Android Tablet not a movie, and the online inventory isn't always 100%.

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Now there's an understatement.