Best Buy & Geek Squad Policies

[rmtayloraz]

I bought a Denon receiver & universal remote, scheduled the Geek Squad---installed 12-18-08 with insufficient installation and instruction.  Bought the item from an established location since I had understood that"no one knows what they're doing" from newer location near me so guys come from that location.  They DON'T KNOW WHAT THEY'RE DOING!!!  National scheduling thinks I should wait for 8 days for a "redo" The most absolutely awful service I've received from anyone!!!  I won't bew buying either the new computer or tv from Best Buy next year!!  Thanks for letting me vent!  RMT

[Aaron-GS Community Connector]

Hey rmtayloraz,

I’m certainly sorry for any trouble you may have encountered with your new home theater system! It’s always disappointing to find out when we may have been unable to meet a customer’s expectations.

I am pleased to learn, however, that you were able to schedule an earlier appointment after making your original post. If you have any other questions or concerns, please feel free to let us know. Simply send an e-mail to online.communities@bestbuy.com or contact me via private message, and we’d be glad to help you out!

Thanks,

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.