Best Buy & Geek Squad Policies

[nix]

I was informed by geek squad that an exchange for my camera has been approved.  i was asked to go to the store to pick the repalcement.  The camera that's covered is already discontinued, and the model I want for the replacement is not available in any store (even online).  Will Best Buy issue me a gift card for the amount of my credit so that I can purchase a new camera once available?

[CrimsonRain]

I don't know if the terms and conditions have changed or not since I was employed by Best Buy, but it depends on who approved the exchange: the manufacturer or Chartis (the insurance company that backs the Black Tie Protection). If your camera was approved for the exchange within the manufacturer's warranty and it was for a defect that said warrany would cover, then you must pick a camera that the store currently has in stock not to exceed the original purchase price. If it exceeds the original purchase price, then you just need to pay the difference. Your BTP would carry over.

If your camera was approved for the exchange within the manufacturer's warranty, but it was for something that the manufacturer's warranty would not cover (e.g. accidental damage), then you would be issued a gift card/store credit for the value of a comparable unit to the camera that was replaced. You can use that gift card/store credit towards anything you want. Your BTP would be fulfilled. This would also be the case if your camera was approved for the exchange out of the manufacturer's warranty but within your BTP for any reason. The Geek Squad should be able to tell you what your options are.

[nix]

Actually it's the Insurance that approved the replacement/exchange since manufacturer's warranty expired 3 year's ago. Hopefully they'll issue store credit (gift card) since there is no comparable model in stock in any store or online store. Thanks for the info Crimson!

[Blake-BBY Community Connector · Accepted solution]

Hello nix,

If there isn't a comparable product available at the store then you'll receive a gift card for the market value of your product.  If you have any issues, don't hesitate to write here or send me a private message.  

[nix]

Glad to know that Blake. Thanks for that info. I'll be going to my Best Buy location this Sunday. I will send you a message if things
don't turn out as expected. Thanks!