Best Buy & Geek Squad Policies

[Allan-BBY Community Connector]

Hi pquinniii,

I can’t imagine how upset I would be if my TV broke five days after the manufacturer’s warranty expired, and when I called to set up service I was told I would have to wait two weeks just to get a diagnosis of what is causing the problem with my TV. You should have been given the soonest available appointment for the technician that services your area when you called to schedule this repair.

Unfortunately it is true that once the warranty has expired the repair of your TV would be at cost to you, and it is also true that many times TV repairs aren’t cost effective for a customer to pay for themselves. Without a technician actually diagnosing what is needed to repair your TV it would be impossible to say definitively whether or not this repair would be cost effective, and it is true that we charge a $150 trip charge to send one of our technicians out to look at a TV.

I would like to look further into this, and see if there is some kind of resolution I can provide you. I am sending you a private message, and to check your messages you should log into the forum; then click on the letter icon in the upper right hand corner of the page.

Thanks for posting,

[pquinniii]

Thanks for your reply. I fixed the TV myself by adding cooling fans to the case.