Best Buy & Geek Squad Policies

[DKOTLAREK]

I am looking to hear your stories if you had to return or exchange an item and had the 15% restocking fee waived.  There is a policy to impose a 15% rstocking fee on specific items if returned or exchanged.  As with any policy in any organization, exceptions can be made.  I would like to hear your story.

[Nokia]

The fees are waived on a per-case basis, so one customer's story would have no bearing on or relation to your own.

[DKOTLAREK]

1. What you are saying is that they ARE waivable?

2. These stories would have a bearing on my case, since I was told told this policy is strictly enforced and the fee CANNOT be waived.

Thanks!!!

[Dorothy-BBY Community Supervisor]

I believe what Nokia is stating, is that with most any type of policy in a business, exceptions can be made on a case by case basis. 

I would encourage you to work with Allan with this issue, and allow us the opportunity to see what we can do.