Best Buy & Geek Squad Policies

[SlimJim77]

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HC792 wrote:

That's not what  I'm saying.

What I mean is before they spend 140 dollars, you should ensure that they know the services offered could also be done using the manual. That is no extra equipment and special information is needed.

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HC792, you're a cool cat. I like you. The problem with your argument is that you assume everyone that can afford a piece of electronic equipment, is also literate. This, sadly, is not the case.

Has it ever dawned on you that some people cannot read or write?

[Adamtech Emerging Expert]

I cannot count how many people call me with a problem and the unit is not even plugged in... That is a big reason for the phrase, "Do not sell from your pocket". This means, do not think of the item or service for yourself, think about if from the customer's perspective. Is this customer able to do this?